Hotels with Jacuzzi in Room in Orlando

-friendly staff -clean room and clean bathroom -bed was very comfortable -breakfast and dinner was good -free drinks and snacks -shuttles to all Disney theme parks and springs -pool and jacuzzi was great with a great view of the lake

If you want to stay near Disney Springs and very close to the resorts this is one of the best hotels if not the best hotel. From the amazing staff who makes you feel like you’re at home to the regularly provided breakfast and evening kickbacks. The pool and Jacuzzi were awesome and knowing we had transportation to the theme park was awesome as well. If you want to walk to Disney Springs, it’s only a 10 minute walk. Shout out to the amazing staff go get a pool drink from Matt, Bri or Jo, at the kitchen bar, get a drink from Kayla or Layla, at kickback make sure you say hello to Jonathon making your drinks as well as Jess.

We chose Drury Plaza initially because of the reviews online. I’ve stayed in Disney hotels previously and also hotels on international drive, but this seemed to tick a lot of boxes the others had missing. What a choice it was. I stayed with 5 other members of my family who had never been to Disney before and they were also blown away by the value this hotel offered. From the moment we stepped in everyone was so friendly and could not do enough for you. The hotel perks are endless, free (excellent) WiFi, breakfast AND dinner (if you are back from parks in time), transport (which was faultless), really convenient location just a 15min walk from Disney Springs. Never have I stayed in a hotel which is such good value for money. The hotel itself is absolutely spotless, the maid service and cleaning staff deserve a shout out because they do a really exceptional job (thank you). Staff in all restaurants are lovely, if you love waffles then you’ll love Gina who works that station (miss you already Gina)! The beds are big and so comfy. The pool area is exceptional and pool is a fab size. We just had the best week staying here and cannot wait to go back. We’ve now moved over to our universal week and we all miss Drury Plaza already. If we get to come back to Disney again there is only one place we will stay, thank you Drury Plaza for just being exceptional.

⭐️⭐️⭐️⭐️⭐️ Excellent Stay at Drury Plaza Hotel – Disney Springs! We absolutely loved our stay at the Drury Plaza Hotel in Disney Springs! The location couldn’t be better — it’s just a short walk or quick shuttle ride to Disney Springs, making it super convenient for shopping, dining, and evening entertainment. Being close to the parks without paying Disney resort prices was a huge win for us. One of the best parts was the free food and drinks! The hot breakfast each morning had plenty of options — eggs, sausage, waffles, and fresh fruit. But what really sets Drury apart is their “Kickback” evening meal. It’s not your typical hotel snack; it’s a full dinner with rotating hot entrees, sides, salads, and even free soda, beer, and wine for adults. We ended up eating dinner at the hotel several nights and saving a ton of money. The staff were friendly and helpful, the rooms were clean and spacious, and the atmosphere was relaxed and family-friendly. Between the great location, amazing food perks, and overall value, we’ll definitely be staying here again on our next Disney trip!

⸻ We stayed at the Drury Plaza Hotel at Disney Springs while bringing my son for the Disney College Program, and it was a wonderful experience. The location is perfect—close to Disney Springs and all the magic, but still peaceful and comfortable. The hotel was spotless, modern, and welcoming. The staff went above and beyond to make our stay easy and stress-free, which meant a lot during such an important trip. The complimentary breakfast and evening snacks were generous and delicious, saving both time and money. The pool area was relaxing, and the atmosphere felt family-friendly yet upscale. I highly recommend this hotel for anyone visiting Disney—it truly made our trip memorable.

The staff at Drury was outstanding! Everyone was friendly and helpful. Very comfortable bed! Breakfast had a variety of items. Happy hour included drinks and simple dinner items too! Pool and jacuzzi were just right!

Spacious room cleaned every day. Lovely food choices in the morning and early evening was a great plus. Noce pool with jacuzzi. Very friendly staff. Every day someone was asking how is everything gor us and if they can be of assistance. Free shuttle ti Universal.comes in handy

Very comfortable hotel with pool and jacuzzi. Close to main amenities such as Universal Studios. Convenience stores and gas station nearby.

We stayed as a family of four in an upper-floor suite with two rooms and two queen beds. The rooms were spacious and comfortable, and the adjoining door was perfect for letting the teens sleep in! Overall, we were really impressed by the property: The location is ideal for exploring Universal and International Drive. If you're driving, parking is easy and free right outside the hotel. The staff were incredibly attentive and friendly. A standout was the restaurant team, who made a point of stopping by each table at breakfast to chat about your plans for the day and offer helpful recommendations on things to see and do—great tips for making the most of your stay! The pool area was clean and a great place to unwind after a busy day. Housekeeping kept the rooms spotless and in excellent condition throughout our stay. Breakfast was a hit with our teens, especially the “make your own waffles” station. The afternoon kickback was also perfect for grabbing a pre-dinner snack—or even making it your dinner! I think this would have been an awesome option when our kids were younger, too, since sometimes they’re not in the mood for a full meal and would have loved the hotdog station. Thank you so much all at the Drury, we had a fantastic stay and will be back! Might try the Drury Plaza by Disney springs next time!

Brilliant experience all round! From the the first member of staff we met on reception (with a pumpkin on his shoulder) being very friendly/helpful and informative, to the rest of the staff including reception, food/breakfast clean ups and managers. Everyone was so friendly and always asked how we were and what we were up to each day. The free breakfast was a godsend and saved us a lot of money, the coffee/sodas/popcorn was also much appreciated after a hectic park day. We didn’t end up using any of our alcohol drink vouchers but definitely will do if we go again. The rooms were slightly dated but the bed were so comfy and the pillows were so amazing that I have ordered 2 to be delivered from the US to the UK! The only downside to the hotel is the traffic noise outside, it’s loud and goes on all night so I slept with a white noise app on my phone to drown it out! Would I stay here again? Absolutely!! Staff - amazing Free Food/drink - amazing Beds - best ever!! Thank you to everyone who made our first stay a pleasurable one 😊

We stayed in the 3 bedroom and 3 bathroom units, these units are the best. Plenty of space for 8 people to spread out, in unit washer & dryer. Plenty of closet space and pantry space. We cooked breakfast all week and a few dinners. Full kitchen made it simple. Their pool was nice and warm, a salt water pool, with a jacuzzi and kids pool. The Pool is closed if there is lightning within 10 miles. which was almost every afternoon the week we were there. The playground is ample and games in the courtyard was so enjoyable for the kids. The lake was so pretty and calming to sit and look out. Didn't see any gators nor snakes, just lizards and birds. Staff was nice. Would definitely stay here again.

We traded into two rooms at the Grand Beach Lake Bryan Resort for an extended family event. HAD A BLAST! > Rooms were spacious and well-appointed. > Everything was sparkling clean! > Lots of activities, although we were too busy away from the property to take advantage of them. > Staff were helpful, kind, and resourceful in meeting our requests. > Prior to our arrival, we saw occasional reviews that complained about constructions noise. Personally, our group never heard a single hammer or saw cut a board. PEACE AND QUIET! > The grounds were lovely and well-appointed. Playgrounds were definitely cool. The giant checker/chess was a big hit with the kids!! > The screened veranda/porch was wonderful in the evenings -- played family games out there! If you want bars and night life...you probably don't want Grand Beach Orlando. BUT, if you want a family-focused property away from the noise and bustle... this is your spot!. WE WILL STAY HERE AGAIIN!

Excellent stay for families. Cute and comfortable. Huge villa / condos. More than enough space for everyone. We stayed in a three bedroom condo on the third floor and had a balcony corner view of the man made beach with hammocks, walking trail and lake. Housekeeping / office staff and ground crews were very friendly and attentive. The pillows and mattresses were firm but not too firm. Perfect and I got a great night's sleep. Plenty of parking and if you're fortunate, you can snag a spot in the open air garage. Kitchen and appliances were top notch. There is a pool, etc. The only drawback were all the "Do not feed / be aware of alligators and snakes" signs along the pathways! This New Jerseyan stayed inside and let my Floridian brothers and sisters handle all that. Except for when we hit the Disney Park less than three miles away. Universal was super close as well. Go and enjoy!

We have stayed at Grand Beach many times over the past five years. The 3BR units are spacious, and the huge veranda is my go-to place in the early mornings. The resort is situated on Lake Bryan and provides hammocks and chairs in shady areas along the shore. There are tennis and pickleball courts, shuffleboard, mini-golf, and the fitness center is being renovated and expanded. Service is phenomenal across the board, the resort staff is courteous and friendly. The grounds are well-maintained, and there is a cool playground for the kids. We have already booked our family vacation for next year.

What an amazing place. Beautiful, amazing, clean, and giant apartment on the lakeside. Amazing view, the only shame is that there are alligators and you can't swim in it... Very short drive to the Universal and Disney parks and to all the outlets. The maintenance team was very quick to fix any issue we had (including an issue with the AC). Front desk was super helpful with requests. Early check in worked fine, and they also agreed to give us a grace of 2 hours in check-out. Will definatly come back if we are in Florida

Amazing house, near everything, amazing staff! Loved the jacuzzi and the comfy bed!

A comfortable spacious holiday villa with jacuzzi hot tub and grill Second time coming back

Absolutely amazing stay at the Magic Village Views, we had to move hotels last minute and managed to find a beautiful villa here on the same day, we couldn’t believe how luxurious the villa was for the price, an absolute bargain. Immaculate, beautiful furnishings, well equipped and very comfortable. We are a family of 4 and our villa was very spacious, we stayed in the 3 bed villa with bbq and hot tub, the patio area was wonderful. The hot tub was a gorgeous addition and very clean, although we didn’t get to use it much due to the heatwave in Florida at the moment, but this would be amazing for cooler weather. The pool was immaculate and so quiet, there is no shade by the pool but there are cabanas that provide shade, there was never a worry that we wouldn’t get a bed at any time of our stay. Parasols by the pool to provide shade & some music by the pool would make this stay even more wonderful. The staff are very chilled, allowed us to have guests to visit which many Florida hotels don’t allow. Wonderful location for all parks and shops.

Modern, clean and spacious. The beds are comfortable. Amazing air conditioning. They gave us some more towels when asked. Staff in reception always kind and helpful whatever time of day. Good sports facilities and pool wasn’t too busy. 10 mins from Disney. Grounds well maintained.

We had a wonderful stay at Magic Village. The apartment were clean, spacious, and comfortable. The staff was incredibly friendly and helpful throughout our visit. We especially loved the pool area incl. beach volleyball field. The location was perfect — close to the Walt Disney World Resort. We would definitely recommend this hotel and would love to come back.

My wife and I live i Kissimmee, and decided to get away fror a night to celebrate our 33rd anniversary. There were lots of hotels to choose from, and every one of them was cheaper than Gaylord - most of them significantly cheaper. I decided to spend the extra money and take a chance, and we are EXTREMELY happy that we did! When we first walked in, we were absolutely blown away at the shear size.it was awe inspiring. Every single aspect of our stay was just incredible. Check in was smooth and the young man that helped us was swift, friendly, and efficient. Once we got to our room ( we got the atrium view) we were incredibly impressed. The best way I could describe the cleanliness level of the room would be to describe it as "military" clean. Every nook, cranny and corner was absolutely impeccable. The view from the balcony was stunning. There are several restaurants on site as well as ice cream, Starbucks, Jamba, a spa, an arcade and shops. We didnt do any swimming, but the pools and water park were just as clean and just as impressive. The bed was firm and comfortable and even the pillows (which are always a crap shoot at hotels) were comfy. The 60 inch tv was perfect for watching a movie while we enjoyed our snacks dropped off by room service. If I was forced to come up with any feedback, the balcony could be a tad bigger. Our overall experience was a 10 out of 10.

Immaculate Stay at the Gaylord Palms – Truly Exceptional! ⭐⭐⭐⭐⭐ From the moment I arrived at the Gaylord Palms, I was thoroughly impressed. The attention to detail throughout the entire resort was nothing short of immaculate. Every corner of the property was spotless, beautifully maintained, and thoughtfully designed to offer both luxury and comfort. The staff were professional, friendly, and consistently went above and beyond to ensure guests felt welcomed and valued. My room was pristine—crisp linens, modern amenities, and a balcony view that was absolutely breathtaking. The indoor atriums were a highlight—lush, vibrant, and meticulously kept, creating a tropical oasis that felt worlds away from everyday life. Dining options were plentiful and each meal I had was flavorful, fresh, and served with care. Whether relaxing by the pool, exploring the resort’s many features, or simply enjoying the ambiance, every moment of my stay exceeded expectations. I highly recommend the Gaylord Palms to anyone seeking a truly first-class experience. I can’t wait to return!

As I stand on my balcony, overlooking the stunning atrium, I can't help but feel grateful for this breathtaking view. The colorful light show illuminates the entire space, making it even more mesmerizing. And the breakfast buffet is a culinary delight, with an array of mouthwatering dishes that leave me feeling satisfied and content. The ambiance of this hotel is simply lovely, with every detail thoughtfully designed to create a comfortable and relaxing environment. And the staff are nothing short of amazing - always ready to assist with a warm smile and friendly attitude.

We visited this hotel as part of our journey to visit all the Gaylord hotels for our anniversary trips. We just have the new Gaylord in San Diego left. It was a nice comfortable stay and the food we had at four restaurants: Old Hickory Steak house, the Sports bar, morning breakfast options. It would be nice if they offered the complimentary breakfast we are accustomed to as platinum members. We only did the full breakfast buffet one day as part of the anniversary experience. The other mornings the breakfast food at the café was economically the better option. Marriott should consider providing some kind of perk for loyalty members.

We stayed 3 nights for part of our spring break getaway from MN! We truly wished our whole family could have joined us. We feel lucky & remarkably happy with finding this property while simply searching lazy river options in Florida! We love the high standards held everywhere on the property! One thing to note, it also has such a quiet & calm feel making it easy to unwind. To start, the indoor property is simply WOW! It is beautiful with fragrant flowers & plants & aquatic life. It is an oasis! We loved pool options & hot tubs as well as having options to eat pool side which were great & tasty. Nightlife/dinner plans was made perfect to stay on site to eat dinner and watch UCONN girls on the big screen. Thank you to all the staff who made our time so enjoyable!

Love this place! Perfect scores for all expectations met. Beautiful and love the cave theme. Centrally located to all parks and plenty of activities. Provides shuttle service, spacious room and cleanliness, pool with slide and jacuzzi… Friendly staff and very accommodating. Will definitely return and highly recommend.

We had a wonderful stay at the Hyatt Regency Grand Cypress Resort with our two boys (7 and 4). The location is super convenient to Disney Springs, Universal Studios and local grocery stores like Publix (7 minutes away). Our lake-view double room was spacious enough, with a handy mini fridge and plenty of counter space. The views were beautiful and the false balcony was nice. The resort’s pool area is fantastic — lots of pool square footage to swim, a hidden hot tub, a sandy lakeside “beach” and plenty of shade. The $50 daily resort fee covers bikes (even kid’s bikes and adult bikes with a child seat) stand-up paddle boards, kayaks, pedal boats and more - there’s tons to do without leaving the property. While the 7 year old and I were at Universal the other two enjoyed a casual poolside dinner and then a movie on the poolside projector. Poolside food was consistently good (we ate there 3 days in a row for lunch) and the bar was well stocked. Staff were all very friendly and helpful. They do offer shuttles to Disney Springs and the parks but the timing didn’t work for us. Even though we live less than 3 hours away, Orlando isn’t typically on our radar though we liked our stay so much that we’ll definitely be coming back for a relaxing weekend getaway!

The Hyatt Regency Grand Cypress Resort is a beautiful resort to stay at. The pool set up is amazing and we love that they play movies by the pool every night. There is also a large firepit and smaller more intimate firepit settings that you can make smores with. You can purchase the supplies at the Marketplace in the hotel. Depending on the room (Definitely request a higher floor if you can), you can see the fireworks from surrounding theme parks on your balcony. The breakfast buffet is delicious and has many different options. The poolside snack bar also has delicious food to eat by the pool. There are different activities on premises that you can enjoy, and it is a quick drive to Disney Springs. I would definitely recommend this resort. It is very clean and the staff is friendly.

We've been to Orlando many times over the years but this was the first time we have stayed at the Grand Cypress. Wow! What a gem! The grounds are beautiful. There are 3 pools with waterfalls. One pool does nightly movies while the kids enjoy the waterslide. There are so many activities like kayaking on the lake, bicycles paddleboads, waterbikes, basketball, golf, a climbing wall, and walking trails. They also have a gym and sauna. It is so peaceful. There is a mini market and gift shop along with several restaurants and pool bar. The room have private balconies and you can see the fireworks from Disney. The rooms and the entire hotel is so clean and comfortable. The staff is so friendly and helpful. This is our "go to" hotel anytime we come to Orlando. I can't stop raving about this hotel!

The Grand Hyatt in Nusa Dua although a very large resort is divided into 4 "villages" which makes for a more intimate experience. Rooms are exceptionally well appointed and comfortable with balconies or patios with gorgeous water gardens outside each complex. Great to see the ducks enjoying the water gardens. The bathrooms are large and there is plenty of wardrobe space. The Watercourt restaurant is very nice with lovely Balinese food. The grand Club is exceptional with efficient friendly staff and the breakfast and cocktails hour were heaps of fun with outstanding food and drinks. I would highly recommend this resort.

What we most enjoyed about the property was the location. It was 15 minutes from Disney World. It was also central to restaurants and stores. It was right off of the highway which was perfect because it made it easier to get to our destinations. The hotel itself is clean and well maintained. The employees were friendly and helpful. They would text me throughout our stay to ask if we needed anything which was wonderful. The beds were comfortable and the what we loved most was how spacious the room was. I would recommend bringing your own pillows if you like firm pillows but I have no complaints about this hotel. They also provide free breakfast in the morning which is a plus. We will definitely be returning!

⭐️⭐️⭐️⭐️⭐️ We had such a wonderful time at the Embassy Suites in Kissimmee! Everything was so pretty, clean, and welcoming. The whole place feels cozy and relaxing. The staff was super kind and helpful, which made our stay even better. Our room was spacious and very comfortable, and the breakfast was amazing , so many tasty options to choose from. We also enjoyed the pool and the lobby, both were beautiful and well kept. Definitely a place I’d recommend to anyone visiting the area!

From the moment I checked in, the team at Embassy Suites by Hilton Orlando Lake Buena Vista South went above and beyond to make my stay exceptional. I was genuinely surprised and delighted by the thoughtful touches and warm service that continued throughout the week. The rooms were spotless, spacious, and perfectly set up for both relaxation and productivity. I loved having a separate area to work without sacrificing comfort. Every detail was clearly cared for, and it made a big difference. The staff were incredible—friendly, professional, and always ready to help with anything I needed. Whether it was a dining recommendation or just a cheerful greeting, their attention to service made me feel truly welcome. Getting around the area was a breeze, and the complimentary breakfast was amazing—fresh, plentiful, and a great way to start the day. Highly recommend this hotel for both business and leisure travelerse. I’ll absolutely be back!

Great! Can’t say enough good things about this hotel. It was really clean everywhere. The room was comfy and spacious and clean. The breakfast was excellent and plentiful. The hotel staff were friendly and so helpful and so friendly. Would stay again!!

This is the second year in a row I’ve attended a work conference at this hotel. Both years I’ve had a wonderful experience! It is clean and comfortable. The staff is friendly and helpful. It has a great free breakfast with the best made to order omelette I’ve had in years, and a free happy hour with tasty margaritas. If I had one complaint about the room it would be that a gap under the room door lets in noise from the atrium lobby, but the bedroom was far away from that door. I put a towel down to fix the problem anyway. There are a lot of stores and restaurants nearby. I look forward to returning next year.

The Hotel was outstanding. Although the room was more on the smaller size, it was perfect for a couple. The room itself was spotless, shower was great, amenities were awesome, the staff was super friendly. The bed was comfortable and we had a great night of sleep. The reception desk was friendly and very professional, willing to help. I loved the breakfast, the pancakes were the high point and the food options were very nice. Free coffee all day long was a plus and the little market was full of good options for a reasonable price. Parking was easy.

Everything looked clean and well maintained, breakfast bar was very nice. The beds were very comfortable and room service was fantastic! I also enjoyed how lively the main lobby was while still having plenty of quiet time to sleep, it all worked together to make for a very welcoming environment.

Breakfast was decent. Free coffee 24/7. Breakfast area was was quite spacious and comfortable. Even with full capacity there was no issues. Beds were really comfortable. the Hotel was exceptionally clean. The staff was kind enough to hold our bags for 3 days.

this is one of the best hotels in Orlando. it’s super clean, the staff are friendly and fantastic, the breakfast buffet was great, the room is spacious, smells good, it was clean and the 8th floor view is beautiful.

We stayed here 4 nights for an event at the convention center. Location was perfect; you can walk to the West Convention center complex (but we took the convention shuttle buses). You can also walk about a 1/2 mile to a little strip mall with a couple restaurants and gift shop. It's a great hotel for large groups of high school students, as the lobby is very large with a pool table, foosball, and snack food/drinks to buy. The free breakfast was decent but I would have liked to see more pastry and fruit options. The rooms were a little tight, but very clean and comfortable. The beds were good but the pillows were not. There was not much room for storage or hanging clothes. I also really wish we would have had a microwave in the room. There are shared microwaves by the breakfast area, but it is quite inconvenient to go downstairs just to reheat food or make popcorn. If they wanted to save money on microwaves, even having 1 on each floor by the ice machines would be more convenient. The bathroom included soap/shampoo items in fixed large bottles -- I much prefer these to the little disposable bottles, and all items were of great quality! The pool was large with lots of lounge chairs - big enough even when lots of students were out swimming. Overall, a great stay, and I would recommend staying here if you have an event at the convention center!

Amazing, wonderful experience! From the moment I walked in, I knew this hotel was going to be a positive experience. Common areas are clean, smell fresh and employees are smiling, friendly & helpful (shout-out to Ileana at the front desk, who was sure to let me know about the services and amenities that would put my stay over the top!) I was more than pleasantly surprised upon entering the room, finding it to be really spacious and modern, with fully equipped kitchen and suite-style room that feels more like a luxury apartment than a hotel room. It was spotless and smelled nice, large windows with city view and sun flooding the space. The sparkling pool is inviting and stocked with clean towels and plenty of sun chairs, fitness center is inviting and clean. LAUNDRY IS FREE!! That's right, FREE! All you have to do is bring your own soap! There are several broken washers, but hey it happens. They are so flexible and willing to make accommodations to make customers happy. This will be my go-to hotel from now until forever every single time I go to Orlando!

We stayed at this hotel last weekend. Ours was a weekend trip to visit some Disney parks. I loved the hotel location, lots of good places to eat walking distance. They have a shuttle to some of the parks. The room was spacious and clean, it even had a kitchenette ( which we did not use) but definitely a plus. Front desk staff was attentive and friendly. Ileana was helpful and pleasant. All in all was a great value. The only con is that it doesn't have a restaurant or breakfast. We knew this before we book so it wasn't a big deal for us. They do have a little shop with basic necessities, coffee etc..and charge fair prices. Will stay again.

Great formula for an extended stay - no 'free' breakfast but a well managed, well maintained property in a good location for access to the parks and the Lake Buena Vista tourist hub. Suites are comfortable and well appointed with a really comfortable bed and all the amenities to make for a comfortable stay. Staff are genuinely friendly and helpful, housekeeping is some of the best i have seen on my recent travels. Free coffee service is also 100%.

The hotel staff were all lovely - especially Christien (not sure on the spelling). The snack shop is very convenient and the laundry room was easy to use - we left with all clean clothes. The shuttle to the parks is great but it’s easy to get an Uber to and from them if you want to go at different times as the hotel is situated close to Disney and Universal. The hotel was modern, spacious and clean, and the staff were all very accommodating when we needed anything. Our room was lovely- the kitchen was great, it was clean, our bed was comfy and the fridge/freezer meant that we could always have cold drinks. I would definitely return if we were to ever come back to Orlando again. Thanks for a lovely stay!

We really enjoyed our stay at Candlewood Suites Orlando - Lake Buena Vista. The hotel was very clean, quiet, and felt safe, perfect for our family trip to Universal. The location was super convenient, the room was comfortable, and the price was very reasonable. The staff was friendly, and check-in/check-out was quick and easy. We’d definitely stay here again!

The pool and the hottub was awesome had a blast

We came just for the day with a resort pass and had such a great time! The pool area was clean and relaxing, and the water slide was a fun bonus. Us old fat people were able to use it with no problems ! 🤣😭There were plenty of loungers and shaded spots, which made it easy to stay comfortable all day. Staff were friendly and helpful throughout, and the food from the poolside bar was surprisingly good— we did some nachos and my friend's son had a burger. He had no complaints about it so it seems like everything was good. Even though we didn’t stay overnight, the overall vibe of the property was welcoming and peaceful. It felt like a mini escape close to the parks without all the crowds. Would definitely come back for another day of relaxing!

The property is spectacular! The pool, the amenities, all that they offer (basketball court, gym, market inside the property with a Starbucks, activities, restaurants, etc.), and the apartment was SO clean and the furniture was modern and well kept. The bed was comfortable, we had an amazing pond view and ate breakfast at our little varanda, the bathroom was well equipped and the water pressure was better than any I’ve ever had - including my own bathroom. Everything looked impeccable and we also felt very safe. They take such good care of the property and I saw security doing rounds at night too. We were very pleased and will definitely come back!

Convenient location to Walt Disney World. Our one night stay was to prepare for our cruise the next morning. We just needed a place to sleep, shower, & store our belongings. The unit was very clean, comfortable and spacious - perfect for the 5 of us! The front desk staff were polite, friendly and helpful. They even had our unit ready for early check-in!! So very grateful!!

This property was perfect for our needs. Everything was clean and functional in our room and all the public areas we visited. I appreciated that the towels at the pool area were easy to get and return. Our family of 5 fit comfortably in our room and we used everything in the kitchen multiple times. The master bath-shower and jetted bath-was wonderful! We had Walmart groceries delivered right to the room, which was very helpful. The staff was prompt in helping with our questions. The fitness center was clean and well-equipped. I feel this resort is especially great for families with small children. There is a covered shaded playground and a very large splash pad area. We would’ve killed for this when the kids were younger! The only constructive criticism I have is that the beds were too hard and I wish it didn’t cost $30 to replace towels mid-week. This property wasn’t our first choice so we were a bit hesitant coming in but it was a wonderful stay that I can definitely recommend to others.

Great resort but no jacuzzi. Other than that it was amazing!!!

I had an amazing stay at this resort! It’s a fantastic place with all services under one roof, making everything so convenient. The resort is neat and clean, with a friendly and welcoming atmosphere. The shuttle service was great and made getting around so easy. The swimming pool area was well-maintained, and I loved the towel service there. The restaurants were exceptional, offering delicious meals, and having Starbucks on-site was a nice touch. Highly recommend this resort for a relaxing and enjoyable experience!

The most amazing hotel we had suite view was amazing room was so spacious. So bright and clean. The perfect location pool was amazing lifeguards always around feels very safe grounds were spotless. Staff were so amazing highly recommend will definitely be back. The food was lovely bar pool was lovely games at pool

The hotel was beautiful and came highly recommended. It was close to everything we needed. The room was very comfortable and welcoming. Irene at the front desk was a gem and took amazing care of us throughout our stay. Ana in Beach Break Cafe made delicious scrambled eggs for our breakfast and Dominick prepared a fantatstic BBQ chicken pizza for our dinner. We used the refillable cups and it was a huge convenience to have access to a drink at 3 am. We will definitely stay again. Everyone was very kind and helpful. It was an amazing stay and vacation!!!

Spent 4 nights here, staff friendly, especially restaurant staff, room spacious, well equipped and comfortable, food great (especially the spaghetti bolognese), regular buses to the parks and pool amazing. Recommend the Brain Wash and Storm cocktail (in a refillable glass obviously). Our room had amazing sunset views and night views of the parks. We really enjoyed our stay here ❤️

From the time we arrived at the hotel, we were greeted & treated so well. The staff were attentive and friendly. The foyer was exceptional and well presented. Loved the access to the snacks & ice cold drinks - very convenient! The rooms that we booked were spotless & spacious, had great views from the windows. Access to the pool. Breakfast was wonderful & friendly staff throughout. Good location - near other restaurants - which we visited while we stayed. Will re-visit this hotel again, the next time we visit Orlando. Thank you Hyatt House.

We had a wonderful 2-night stay as a family of four. We booked the Studio Kitchen Suite, which was spacious, clean, and very comfortable. It had everything we needed—a full kitchen, two queen beds, and a sleeper sofa—making it ideal for traveling with kids. The staff was friendly and accommodating, and check-in was smooth. Our son was celebrating his birthday, and the team surprised him with a birthday treat upon arrival—such a thoughtful and appreciated gesture! One of the highlights of our stay was the free shuttle service to Universal Studios. It was convenient and easy to use, and it saved us the hassle of driving and parking at the parks. Breakfast was simple but satisfying, offering the usual options. While not elaborate, it was more than enough to start our mornings before heading out. Overall, we had a fantastic experience. The hotel’s location near the theme parks, combined with its spacious rooms and friendly service, makes it a great value. I’d definitely recommend it to other families visiting the area.

This was my family's second stay at the hotel. We've always enjoyed our stay, we feel safe, and appreciate it's close proximity to Universal giving us the option to walk or ride (there's a complementary Universal parks shuttle you can schedule). The hotel staff was friendly, professional, and always happy to help. The facilities were very well kept, the beds were comfortable, and breakfast being included was convenient. The gym, pool, firepits, large jenga and connect four games, and H bar with a dinner menu were also nice amenities to have during our four night stay. Overall I think it was a good value for the amount we paid and incidentals were very reasonable.

I had an absolutely wonderful experience at the Hyatt House across from Universal Studios. From the moment I arrived, the staff went above and beyond—friendly, attentive, and always willing to help with a smile. The room was spotless, spacious, and incredibly comfortable, making it easy to relax after a long day at the parks. The daily breakfast was outstanding, with a great variety of fresh and delicious options that exceeded my expectations. This hotel truly delivers on comfort, cleanliness, and hospitality. I’ll definitely be staying here again on my next trip to Universal!

We had an amazing stay! The front desk team was so welcoming and attentive, making us feel right at home from the moment we arrived. The rooms were spotless, spacious, and even came with a convenient cook top, which made the stay feel extra comfortable. Highly recommend this place for anyone looking for comfort paired with exceptional service.

Perfection . Perfect location, perfect hotel, perfect staff. This hotel is central to everything short boat taxi to city walk which runs every 15 minutes, through which you can access universal studios and island of adventure . Volcano bay is less than 5 minutes walk . Hotel it's self has lovely spacious rooms and the extra roll a subbed we needed was perfect true single size bed with very comfortable mattress. Lovely clean warm pool with abundance of life guards on duty at all times ( lifeguards are lifeguards not babysitters so please look after your own children). Pool side bar and cafe excellent we had alot here never disappointed. ( Anakin is the best so helpful and knowledgeable we loved him ) . Would recommend getting the refill bottle for your complete stay at 20 dollars saves you lots . Pool side games was great fun to spend hot afternoon. View of the lagoon from our room was stunning i miss this .all staff very helpful from concierge to to the cleaners . We will definitely be back and will recommend to Anyone. Love the fire pit in the evenings for smores .

This is our third time staying at the resort and I was so excited for my husband and toddler to visit for the first time. When we checked in all of our requests had been met, we had high floor interconnecting rooms with my mum. We were also in tower 3 which goes down directly to the boat transport. The rooms are spacious, clean and amazing. We had enough room for the two beds and the pack and play for our toddler. We also had a bath which was super handy when you have a toddler. There is nothing better than coming back to a cold room after being in the parks. The staff were outstanding, everyone was helpful and friendly. The food is amazing as are the drinks. I would always choose to stay here out of all the universal hotels, the pool area speaks for itself and proximity to the parks. Tips Request a high floor room They have great baby/toddler facilities, they provided a pack and play and cute amenity kit for her You get an hour extra in the park each morning, use it to get on hagrids. We had room 3827 and whilst the view was of endless summer way, the rooms were spacious, quiet and clean. I would go back to this hotel over and over again! I have travelled the world and worked in travel and would highly recommend this hotel

After a disappointing start to our trip at another Universal hotel, we moved to Loews Sapphire Falls Resort—and what a difference! From the moment we walked in, we felt the shift. The resort is beautiful, clean, and spacious, with rates that are actually reasonable, especially when compared to the overpriced and underwhelming Helios Grand. The rooms are roomy and spotless, which made a huge difference for our family, especially with a child on the spectrum who needs space and calm. The resort is full of fun kid-friendly activities—our kids loved the pool with a waterslide, the hot tub, the splash pad, and even the sandy beach area for play and relaxation. It’s a dream spot for families. The staff at Sapphire Falls were exceptional, so kind, attentive, and quick to respond to any request. Every person we interacted with went above and beyond to make our stay enjoyable and stress-free. And the food? Delicious and consistent, unlike what we experienced at the previous hotel. We are truly so much happier here and finally able to enjoy our vacation. If you’re visiting Universal Orlando, skip the hype and head straight to Loews Sapphire Falls. It’s worth every penny and every smile.

We have recently returned from a 16 night trip and this was our first time as a family staying onsite at a universal hotel and Lowes Safire falls did not disappoint. Check in was friendly and very smooth considering we arrived late. The room we had was a standard room which was extremely clean and comfortable with everything you need. Around the pool was beautiful and the staff were very friendly . The pool was very safe and was open till 11pm which my kids loved. We ate at strong water tavern a few times and the food was lovely. My eldest child has an eating disorder and staff bent over backwards to provide him with something he will eat. Fresh coffee was priced well and they had a big variety of food available throughout the day and till evening. The closeness to the park was amazing we loved the water taxis and they were all very friendly. We also walked a few times which took under 10 mins. Thank you Lowes Safire falls .

Our stay at Sapphire Falls was wonderful! The room was comfortable and clean throughout our entire stay. The entire resort was beautiful, including the lobby, pool, and restaurants. The staff was always friendly and helpful whenever we had questions. We tried each of the restaurants in the hotel and can’t wait to visit them all again because of how delicious the food was. The water taxi and shuttle were super convenient and made it easy to travel to the parks throughout our stay. We hope to return to Sapphire Falls in the future!

Great place to stay on a budget. We asked for a room in a quieter side, she said no promises but the room we had was nice and quiet. The room had a coffee maker with disposable cups and coffee bags, a mini fridge, safe, a little closet with an iron and board. Laundry on the 3rd, 6th etc floors of each building. 4 dollars for a huge tub of washing and 4 for 1hr drying. Card/App or cash [coin machine available]. Laundry detergent sold on site too. Very handy. Ice machines on every level. The beds were comfy and lots of channels on tv for after park hours. We loved the microwaves, free coffee and hot water readily available in the dining area for self-catering. Free water and ice at the soda machines which is the same as the parks.There was a little food court and Starbucks but you can hop over to Walgreens at the intersection or 7-11 nearby. A few shops for meals nearby KFC, IHOP etc. The shuttles were regular and efficient, we didn't have to wait long both ways. Early admission is a bonus. Staff were friendly and helpful. Daily housekeeping, remember to put the I'm still Dreaming card on the handle if you are sleeping in. Overall, we had an amazing stay!

*Easy check in & check out *Included busing to universal parks *Plenty of parking *Safe resort experience *4 Working elevators *Spacious rooms *Comfy & clean beds *Large pool & splash pad area *Daily cleaning services for the room with fresh towels/sheets *Dinning options & gift shop included *Ticket counter convenience for universal *Starbucks in the lobby *Kid friendly atmosphere *Awesome AC, keeps it cold *Clean bathroom and double vanity *Room key entry parking is an added security *Buses are timely, they said every 15 mins but we never waited more than 4 mins *Food options were all delicious and fairly priced. We are three different times at dinner and it was Comparable to our family Chick-fil-A meal totals *Gift Shop had a great selection of products

Booked holiday with my 19 year old grandson and his mum at the Universal Endless Summer Resort, Dockside Inn and Suites. We stayed in a two bedroom suite in Tower two on the top floor which was ideal, with two super king beds in the main part of the suite and a kingsize in the other bedroom. The beds were comfortable. It was very clean and modern, although only a very small wardrobe supplemented by various hooks to hang things on. There was a table and seating which would sit four and a fridge, kitchen units including a sink and a coffee machine, with plenty of coffee pods, including decaf which I was able to top up as needed The cleaning is light touch but we were able to get fresh towels as needed. On site dining facilities, expensive for what is not very good fast food, pool, shop, sports bar , games room and gym. We never had to wait more than two minutes for a shuttle bus to the Universal Parks and was included in the cost of our holiday. Other reviews mention problems with noise, this was not a problem in our room. Another review mentions the view from their room overlooking a low level hotel in the process of being demolished, although not pretty it did not affect our holiday in any way . All in all I would recommend Dockside if you a looking for an affordable hotel.

Despite all of the mixed reviews we have had a pleasant stay at this hotel. The staff were really friendly and made checking in and out really easy and answered all our questions. The room was spacious and clean and was always clean when we returned back to the room at the end of the day. The shuttle to the parks was convenient there and back. The pool area was spacious and pool was a nice temp. Nearby there is an IHOP and Debbie’s both great for breakfast. There is also a 7/11 and a walgreens nearby within walking distance. Other places like wingstop and KFC are easily accessible by the lime electric scooters about a 10minute ride. As well as this UBERs are amazing and can get you anywhere. Outside of the hotel definitely visit Gatorland, The Millenia Mall and Disney springs which you can easily UBER too. Overall we had a great experience and can’t wait to return!

As a family of 4 (2x boys 24 and 15) we went to Orlando for the autumn half term and booked the hotel via Virgin Holidays. Dockside really was the perfect base for our visit to Universal. The hotel itself is modern, super clean and has everything you would need for a family holiday. The food court is convenient but a little pricey but within an easy walk from the hotel International Drive provides a wide range of eateries at prices to suit any budget. The Universal transportation buses are always on hand for the 3 (City Walk, Volcano Bay and Epic) destinations but if you need to go elsewhere we found Ubers to be regularly available and very reasonable in price £15 to Disney Typhoon Lagoon. We stayed in a 2 bedroom suite, which was ideal for us 4 and would be great for 6 if everyone's ok bed sharing. The kitchenette was clean but is only equipped with a fridge. Our only gripe was the lack of any cutlery and crockery which would have made a quick breakfast easier. As to be expected in any large family holiday hotel there was some noise (running down corridor and conversations) but we all managed really good night's sleep and were always ready for action packed days in Florida. We would have no hesitation in repeating this holiday and probably will all being well in 2027

We booked this the day before we arrived. Arrived on presidents day and stayed that night and the following night. Location was perfect for the park's. The staff was so friendly and helpful. As a platinum Marriott Bonvoy member we got upgraded to a suite with views of Epcot on the 14 floor. We were blown away from the views. The room was huge, floor to ceiling windows, full dining tables very big bathroom with large walk in shower, a separate area for the toilet with an extra sink, large bedroom with huge TV. 2 additional TVs in the sitting area and kitchen area, mini fridge and microwave with coffee maker. Staying here you got the deluxe benefits of early entry to the parks and the extended hours. You also get the Disney transportation included along with the access to the facilities of the Swan and Dolphin hotels. Quick walk to Epcot and Hollywood studios. We chose the self parking which was super convenient and saved us a little not choosing valet. Perfect choice for a couple with no kids not wanting the Disney theme hotel, but wanting the benefits. Great hotel and we will be back.

If I could give the Swan Reserve six stars, I would. We had a truly exceptional experience there. They really take care of their Marriott elites. We got a nice upgrade to a suite (I am Ambassador level), and were invited to watch July 4th fireworks (and Saturday the 5th as well) at the Vue room on the top floor of the hotel. They had a great layout of snacks and drinks and games to play there. The room was well appointed with plenty of outlets, nice amenities, and was very quiet, which was especially pleasantly surprising for a hotel on Disney property with lots of families with young children. The hotel is only a few years old (I think four), so design is just better than most other hotels on or off Disney property. Service was excellent, including turndown service a couple of nights. When we needed something from housekeeping and called for it, it came quickly and with plenty to spare. Staff was uniformly friendly and helpful. Breakfast at the restaurant is excellent. The buffet (continental or full) is perfect, and the a la carte items are also great. Gym was nice and had plenty of equipment and space. Kerry the GM went truly above and beyond to help when we had something to discuss with her, and her enthusiasm for the property shines through with her and the whole staff. I can't say enough good things about this hotel, and it will be our go-to hotel for Disney World for years to come.

This was the most amazing Disney Hotel!we had the chairman suite with an Epcot view. Definitely worth the cost. The location was perfect, direct ferry to Epcot and Hollywood Studios. Short walk to the board walk. Access to 3 amazing resorts. Incredible view of fireworks every night! Amazing room, incredible restaurants. Nothing short of perfect!

My husband and I spent a night at Disney’s Swan Reserve, and it exceeded our expectations. From the moment we arrived, Mackai made us feel welcome—warm, hospitable, and incredibly helpful. We were thrilled that our room was ready by noon, a rare and appreciated surprise! We stayed in a one-bedroom suite, which was clean, crisp, and spacious—perfect for the two of us. We especially loved the thoughtful bathroom layout: a half bath with a sink and toilet separated from the main bath, which featured an additional sink and shower. It made getting ready so much easier. While we didn’t have time to fully enjoy the pool, restaurants, bars, or fitness center, we took a quick look around—and everything looked top-notch for future visits. The location is ideal for exploring EPCOT and Hollywood Studios—we loved not having to use our car at all. We’ll absolutely stay here again and are already recommending the Swan Reserve to friends, family, and clients.

This may be one of my shortest reviews. The location was convenient to local airports, and a water taxi or shuttle (both complimentary) ride to the entire Disney Park system. We were able to easily walk to the Boardwalk area restaurants as well. Check in was a breeze. Ryan made sure to ask about preferences, and let us check in early. The room was clean and bright. A fitting style for the Florida feeling. We experienced no problems during the stay. Everyone was actively helpful and friendly. The room was quiet and on the last day our group ate in the hotel’s restaurant. Quite good and reasonably priced. Wouldn’t stay anywhere else on a visit to Disney.

We just returned from our stay at the WDW Swan, and overall, the experience was wonderful. The accommodations were clean, cozy, and comfortable—especially the beds, which were incredibly relaxing after long park days. While the rooms were on the smaller side, they were thoughtfully laid out and very well maintained. The hotel's location couldn’t have been better—convenient and close to the parks, making it easy to come and go throughout the day. For breakfast on our non-park days, Rosa Mexicano quickly became our favorite spot. On park days, Java was a great grab-and-go option, though I do wish they offered a gluten-free breakfast sandwich. We also dined at Il Mulino, the Fountain, and Cabana Bar and Beach Club—all of which delivered great food and excellent service. The only downside to our visit was a missed opportunity for some Disney magic. When my daughter lost a tooth, we reached out to both the concierge and front desk. We were told she had been added to a list, but unfortunately, nothing ever came of it. Not even a small note from Tinkerbell, which we’ve heard is a common gesture at Disney-affiliated properties. A simple acknowledgment would have meant a lot, and it was disappointing to see that moment missed. Still, aside from that one hiccup, we had a fantastic stay and would definitely return.

Pros: Beautiful grounds and complex, very friendly staff, lots of amenities in the area between the Swan and Dolphin (including multiple restaurants, arcade, market, etc.), convenient ferry access to Hollywood Studios, Epcot, Boardwalk, walking distance to the Boardwalk, several pools with something for everyone (kids pool, quieter pools with more adults), happily upgraded usto a corner view room (we even saw Epcot fireworks!!) given my husband's Marriot status. Areas of Improvement: all of our USB ports throughout the room did not work so it was difficult charging devices (phones, computers, etc) without a block, hair dryer sparked and broke upon first use and was in a time crunch for dinner reservations and had to wait 30-40 minutes for another one, the comforter was loud, scratchy, and felt damp at times (just not very comfortable) on the first night so didn't get much sleep. We asked for "blankets" instead which were much more comfortable on the second night. Overall we will be back and try to plan ahead for the minor challenges we faced. :) We had a relaxing and enjoyable stay.

This was our second time staying here. We are a family of 4: 2 adults & 2 teens. We did a split stay: 3 nights at Port Orleans Riverside and 2 nights here. We coordinated our Park days to take advantage of this location, which is walking distance (or a boat ride) to Epcot and Hollywood Studios. Highly recommend the boat. We never waited more than 5-10 minutes. And the ride over is about 5-7 minutes. The hotel itself is Westin level and very much has a resort feel. Checkin was fast. And we were able to get a room right away (11:30am). Never had to wait more than 30 seconds for an elevator. Multiple pools, restaurants, and fitness center. We ate at the Cabana pool side restaurant. Service and food were good. The hotel room was freshly renovated. Very clean and modern. Light and bright. Quiet. My only criticisms are 1) there is no fan in the bathroom, which seems crazy for a newly renovated room. It was very steamy and took a while to dry out and 2) as others have mentioned, sadly the beds are not the usual Westin quality. They were very firm and more uncomfortable than lower end Marriotts I have stayed at. Even with these small criticisms, I would definitely stay here again. The location, cleanliness, relaxed vibe, and luxury feel are worth it.

The location of the property is hands down the best thing about staying here, particularly with small children. We loved how it was conveniently near parks but far enough away from the crowds like other resorts typically have. The food & drinks at the pool bar were amazing and not at all what we expected. Very high quality. The resort has lots to do for families, extremely clean and staff were friendly. Beds were comfortable. We utilized the resort for what it is and did not do any theme parks. We took advantage of spending quality time as a family and exploring everything the resort has to offer, which is a lot. The pool(s) are amazing, clean and for a resort of this size, we didnt feel like there were a lot of people and we could find lounge chairs. We are already planning a trip back.

We had an absolutely fantastic stay at the Walt Disney World Swan! The room was immaculate, the bathroom was spotlessly clean. Loved the walk in shower! The bed was super comfy. We called for extra pillows & blankets & within minutes they arrived. The views from our room were incredibly stunning!!! The front desk employees were all very accommodating & attentive. Superior service! Really great pool area! We loved our morning walks around the boardwalk loop, enjoyed many restaurants in the area, so convenient! We loved the close proximity to Epcot! We definitely look forward to coming back to the Swan Hotel.

Super nice in room jacuzzi (bath tub). Nice small balcony to... not smoke on :)

I love the space of the unit I thought the tub was a jacuzzi tub

Very comfortable bed. We enjoyed the jacuzzi bath. Great water pressure in the shower. I love the quirky facilities at this hotel. The volcano pool, putt putt golf course, pickleball courts, board games bar. Very convenient to Disney Springs if that is a destination you want to visit. Well furnished kitchenette in the room.

We stayed at the property on an overnight getaway vacation, and it was fabulous. We stayed in a garden tub room- which was meticulously clean when we checked in. The pool was heated for evening swimming, and the jacuzzi was large and completely relaxing. Staff was friendly and helpful, and the property maintenance and grounds were well kept. And we got a great deal on the price from Hotels.com!

Spent an excellent week at this resort. We were lucky to get a three bedroom unit that had been renovated. No issues at all, although the one bed lock off was a bit strange. A large bath in the middle of the room and no comfortable seats to sit on. The grounds were spotless and staff were always about doing simple maintenance/cleaning work. All staff were very friendly but special mention must go to Carlos at the pool. He was always smiling, dried our wet sunbeds in the morning and checked we had enough towels. There were always sunbeds available although as you would expect it got busier in the afternoon. There was plenty of activities to do in the evening or on days where the clouds were about. The icing on the cake was the number of restaurants near the resort that were in walking distance. We enjoyed many of them but El Patron was our favourite. There is also a small bar in the sister resort that was perfect for a night cap after a long day sunbathing.

Great location - convenient. Pleasant and helpful staff. Pool and jacuzzi. Dedicated parking with a ramp.

We needed a hotel for one night following our cruise before flying home tomorrow. We chose The Florida Hotel for its location to the airport and the fact that it had dining options and attached to The Florida Mall. Confirmation & communication with the hotel prior to arrival was terrific. They stored our bags until our room was ready, all staff were friendly & helpful. We shopped & had lunch then checked, our room was ready early. We sat by the quiet pool area in the afternoon. We dined at Crickets Bar in the hotel for dinner expecting “bar food”. Everything we ordered was beyond amazing and the portions huge. The staff there were also equally fantastic. There is also an option to pay for a buffet breakfast which is a plus. We would definitely stay here again when we return to Orlando.

We stayed at this Hotel for a weekend of Coast Guard courses. It was a wonderful weekend! Shortly, after our check-in we needed to report a running toilet, and the front desk personnel immediately took care of the problem, and by the time we returned to our room, all was fixed. Bravo to all !!! We had two enjoyable dinners at the Marcelo's bistro (which is just off the lobby of the Hotel) during our weekend stay. Firstly, the convenience, vibe, food, and their friendliness was definitely a two thumbs up. It was perfect after a long day of courses. Their General Manager, Sebastian, was so helpful, kind, and went above and beyond his duties of hospitality management. The Marcelo's bistro also has a breakfast buffet and lunch too, and we had a great and very enjoyable experience at their breakfast buffet, and again, thanks to Sabastian for his recommendation. Next time we are in the Orlando area, The Florida Hotel & Conference Center will be our first pick! p.s. they are adjacent to the Florida Mall which is great for shopping or getting some steps in...and the Hotel had a great gym and pool. Five stars to us!

I had a very pleasant stay! The staff was friendly and helpful, parking was easy and convenient, and the hotel itself, while a little older, was clean and comfortable. Everything felt well-maintained, and the overall atmosphere was welcoming. I would definitely stay here again.

Amazing experience! Great customer service from the moment I walked into the hotel, the greetings and the smiles were all there. My room was accommodated by the hotel staff to put me in an area where it was going to be quiet and peaceful. Loved the convenience of being able to do my laundry because there is a laundry facility within the hotel. There is a Starbucks inside the hotel and you get a coupon for your coffee fixings! As well as Chick Fil A! And there is a mall to do your Christmas shopping! What more can you ask for?! Unfortunately, I was not able to take advantage of the breakfast Buffett, for my flight was earlier than the time the restaurant opened. I will definitely save that for the next time I visit. This stay was very much appreciated.

I wasn't sure what to expect regarding the room. This hotel exceeded my expectations. The room was very well kept and very clean!!. How many times have you seen a room online and when you got there it was a complete disaster? This was not the case here. The hotel was very clean and my room was well-maintained. I felt very comfortable there.. The staff were very friendly with us and other guests accommodating what was needed even down to towels for the pool. There was a very bright and friendly bar area for drinks after 5 pm and the breakfast was very good. They again exceeded my expectations. The variety of breakfast options surprised me. Fresh fruit, eggs, and bacon, we could even make fresh cooked waffles if we desired. Fresh bagels, breads, and muffins. Coffee, yogurt, and even the most amazing salsa!! Yes, salsa! This made my morning as I like salsa on my eggs. I swear this was made fresh that morning, and the list of options goes on. I was very impressed I will come back to this hotel in the future

We got perfect experience in this hotel. Hotel is located so convenient, not far away from Airport and Parks: 15 minutes from Airport, 15 minutes from Parks, 1 hour from Cape Canaveral Beach and NASA (Kennedy Space Center). Hosts at reception are so kind and helpful. There are enough parking spots for a car on the territory of hotel (parking is not free but it’s not expensive, payment by QR-cod). The room was pretty clean. Three kinds of fresh and clean towels in bathroom. There are all necessary equipment on the kitchen in the room (plates, mugs, silverware, coffee maker, toaster, cutting board, paper towel, dish soap and etc.) Water in the Pool was clean without any smell. Continental Breakfast is complementary (eggs, some kind of meat, cereals, porridge, bread, bagels, waffles, some fruits, soft cheese, milk, yogurts, drip coffee, tea, hot chocolate). A lot of shops, caffès and restaurants around.

The hotel is simple, clean, and comfortable. The rooms were spacious and included a small kitchen with adequate utensils and a dishwasher, which was very convenient. However, house keeping is done every alternate day and not everyday. The location is excellent—just a few minutes’ drive from the three Universal parks, though a bit farther from Disney World. There’s also a large outlet mall within a 5-minute walk, and the area felt safe with plenty of good restaurants nearby. The staff were extremely helpful and accommodating, which made our stay even better. Breakfast was OK. The only downsides were that our room view faced the parking garage and there was no in-room safe provided. Overall, a great option for families or travelers visiting Universal, with good amenities and a convenient location.

Check in was easy and front desk was friendly. Rooms were clean, comfortable and decent size. Bed was comfortable, shades good for dark room, great air conditioning.... nice and cool. Bathroom clean, shower amenties nice and full, only downside was only half glass wall which seemed a bit messy with water on the floor. Housekeeping came every other day, but you could get anything you needed if asked. Had a bar with a happy hour from 5 to 8 with drink specials avaliable and after that drinks available until 10. Bartender was nice and made great cocktails. My husband and I met some really nice people at the bar, good conversations. Breakfast was good, typical stuff. Only negative is area is small so it was crowded trying to get the food. Plenty of room to sit and eat. Overall it was a great stay and would recommend and we would stay here again. Nice job Towneplace.

The property has a few years but it still looks like it just opened yesterday! It is very well maintained, the room was spotless, the lobby and breakfast area seem like just open! I was very satisfied with the breakfast even though is simple with not too many choices. Free pop corn by the bar!! The pool is good for the kids, but it got a little chilly at some points during the day. The place is dog friendly and our pup was comfortable in our 2 Queen suite. The staff was incredible during our 2 week stay! You can do many things without a car around this property, lots of shops and dining choices!

This hotel is excellent, the front desk staff were friendly and professional. The rooms are very clean, large and the beds were very comfortable . The staff at breakfast were very attentive, food was hot and god variety . The bar staff were very friendly and car food was very good. Excellent location across the road from icon park. Only $7 using uber to get to universal.

We absolutely loveddd the location of the hotel. I-drive is right across the street and it’s perfect walking distance to many places. We also took the convenient lime scooters for a ride that are all up and down the main road. We made a reservation for dinner at I-drive and we’re able to walk across the street and be there in about 3-5 minutes. The hotel itself was very clean and the check in was smooth. We had a room with two queen beds and it was very spacious. The lobby is stunning as well as the pool, gym, and security of the building. Key card access is required anywhere on the property and the staff are extremely friendly and attentive.

Location was great directly across from icon park. Breakfast choice was excellent, hot and fresh. Swimming pool area clean. Bar / restaurant in the evening was great for food, chicken wings and pizza were fab.

Great location clean and comfortable Helpful friendly staff Nice clean pool Everything spot on

Nice clean facility at an exceptional location. The staff were great and knowledgeable. The breakfast was great and the rooms were very clean and comfortable. The outside area had lots of seating and the lobby was great for using the computers. It was a great experience.