Hotels with Jacuzzi in Room in Playa Kantenah

The best indicator of whether a resort was good is by saying youd be back. I would love to come to this resort. Our room had a jacuzzi on the patio. We did not go to the beach area but rather really enjoyed the salt water pool. We had no problems finding lounge chairs by any of the pools. The food was quite good. The service exeptional! They do go above and beyond for their clients. The ebutlers were great! We were able message them and get our questions answered quickly. We had no issues booking restaurants. We really enjoyed our stay.

We went to TRS for a girls' trip and were impressed with the property. The lobby/main building is beautiful, and check-in went smoothly. We stayed in Villa 69, directly across from the smaller, more chill pool. We had jacuzzi poolside suites that were very spacious and clean. There are a lot of mirrors and areas to get ready and store your clothes and toiletries. Robes and slippers. The e-butlers were great in helping us with reservations, drinks for the room, cart service throughout the property, etc. The food at the restaurants was a bit hit or miss for us. We especially liked the food at Capricho and La Boheme. The Chic Caberet is fun but not as sexy as you imagine by the dancers before the show. The infinity pool was our favorite. We were too scared to get into the saltwater one. We did the hydro experience at the spa, which was "ok". Drinks were ever-flowing and not watered down. Room service late at night was terrible and took 2 hours for delivery. Our other hiccup was that the bellman didn't pick me up with my daughters as arranged, which caused a delay, stress, and a rushed breakfast before our transport arrived. This is an excellent place for a more relaxing and quiet vacation. If you want a nightclub and a crazy pool-side party vibe, you will end up at their sister Colonial property for a swim-up bar and live music. Shout out to Belen, Hugo, Alejandro and Nestor.

This was my husband and my first time in Mexico and we couldn't have chosen a better resort. The resort itself is beautiful and the staff is so friendly. We stayed in Villa 69 in a Jr. Jacuzzi Suite and it was perfect. Our butlers Ricardo and Lisandra handled our every need, no matter how big (like needing a new T.V because ours malfunctioned) or small (like insisting on getting us ice). We enjoyed all of the food and drink options offered and had reservations at El Gaucho (10/10), Tentazione (10/10), and La Boheme (only had dessert but 7/10). We were surprised with rose petals on our table at Tentazione for our 5 year weddings anniversary, with chocolate writing on our dessert plate, with rose petals on our bed on the last night, and with a bottle of Chebrie. The pools were amazing and the beach was stunning. We participated in Bingo which was the Every employee and staff member in all of the Grand Palladium Resorts were professional, friendly, and a joy to interact with. We were saddened that we had to leave, but are excitedto come back in the future. A special shout out to Ricardo and Lisandra for everyhting they did, the expedia Ambassador Fernanda Garcia Pichardo for organizing the special touches (rose petals and wine), and to the staff of Tentazione (Hostesses Ivonne and Sayta, waiter Pedro and manager Adilene) for making our dinner so special.

Nice to have butlers in the building. Jose, Patricia & Nestor were very helpful & kind. We were locked out of our room due to door lock batteries being dead & within a few minutes, someone was at our door to help us with the help of our butlers. The balcony sliding door should have door handles to open from outside so you can sit on balcony & not worry about being locked out. Nice L'Occitane toiletries. It would be nice to provide mosquito repellent.A la Carte restaurant food was just ok. Difficult to get reservations for some restaurants, so recommend booking all restaurants on the day of check in. We did not get to try the Italian restaurant. Good service and food at the French restaurant and special thanks to the manager Jonathan and our server Erasmo. The Poseidon restaurant is not well marked and signage is not adequate to know that you are in the right place. There is no sign at the hostess stand. The only sign for the restaurant is at the bar. All the tables are outside, so got bitten by sand flies.Helios restaurant has lunch & breakfast buffet, but they don't tell you that until you get to restaurant. Food quality for breakfast and lunch were good, but almost the same items everyday. Entertainment team did a good job with exercise classes in the morning. Shout out to Fernando and Alex for their hard work!. Thanks to Arturo, the trainer in the gym for good Pilates & TRX workout. Tennis courts are well-maintained with 5 courts & 4 pickleball courts, Padel,

The TRS Yucatan was gorgeous. The adults only infinity pool was stunning and was where we spent most of our day given that the sea moss was very bad and we were unable to enjoy the actual beach. The butler at the hotel was very convenient and made booking dinners, getting room service, etc a breeze. The gym was phenomenal and having both a "yoga" side and a weights/cardio side was a nice touch. While we walked the property, people were also able to get carts around to the different areas because the property is huge. You also get access to the sister properties so if you wanted to get dinner anywhere else you could. There were some issues that came up, but the staff were very apologetic and made it a point to make up for any concerns. The spa was beautiful, and the hydro therapy circuit was something I really enjoyed despite being very hesitant at first. The food was fantastic and every restaurant had truly unique offerings. There was always something going on at night, and the bars being open late was fun. Unfortunately I had to do work in the mornings during my visit, and since there was not a coffee shop (they should add one) I spent my mornings at the Capricho Restaurant and the staff made it a perfect spot. They were always welcoming and made my coffee orders perfect every time. Special thanks to Montserrant, Paula, Jennifer, and Laura for making my mornings peaceful and enjoyable :) Also special thanks to Jonathan the manager for being truly humble and kind.

Super clean, comfortable beds, nice little pool and great entertainment in room. Service from the staff was impeccable and breakfast very tasty. All in all a great experience. My only reservation is that it's a little far from the beach so you might need a car or taxi for that!

What a great little place, top quality service, well maintained grounds, nice little plunge pool, great breakfast and super helpful and freindly staff, big thanks to team there as they went above and beyond to make our trip perfect...highly recommended!!

Property in excellent condition, very quiet and private. Good wifi, nice pool, breakfast included; my entire 10 day stay was very comfortable. Shout out to Manuel, Ricky and the whole staff; personable and polite the entire time. Gracias a todos :)

The Hubby and I fell in love with the place. So clean, quiet the view is fantastic and the staff was absolutely fantastic. Gerardo went above and beyond for us even on his day off which honestly made our stay that much better. We also met Mirta and Raul which were also soo awesome! The pool outside is also super cute the way its set up. We are definitely coming back next year as a family. Gerardo should definitely be an extra rewarded employee, he honestly did go above and beyond for us.

Amazing hotel ! Carlos is so sweet and available with his clients, the room is beautiful and clean, the bathroom is spectacular and the pool is very cool ! We also got a private mini pool ! Everything was perfect

We stayed here for 2 nights! Amazing tenta and camping area and the beach is fantastic. Food/breakfast at the beach club was really good. We also used the jacuzzi outside the tent which was great but the water did unfortunately not get as warm as you may want. But still pleasurable.

We LOVED it here. We only had the luxury of one night's stay because of our work schedules. But we wanted more! From the moment we walked in we were warmly welcomed and attended to. We got a personal tour of the camp so we knew what was available to us. They threw in a couple little surprises because we booked the "Bliss" suite. The pool is gorgeous. Certain cabins include free breakfast. There's a yoga studio for private classes or you can use it to practice on your own time. The cabins are surprisingly spacious and the beds are fantastic. We had a jacuzzi on our terrace where we enjoyed drinks under the stars in perfect quiet peace....true bliss. All in all we were excited to try something different and were not disappointed. It's a low-key place so you feel like you're hanging out in someone's very beautiful backyard. Yet we still felt like royalty at the same time. The staff work very hard and it makes you want to slow down and not rush a single thing. This is not your typical 5-Star Butler Service, but that's the best thing about it. We posted a video review on youtube, we loved it so much!

After a few visits to all inclusive resorts I chose Serenity to have a unique experience. We got a breakfast at the resort every morning. Eggs, toast, fruit. Minimal but sufficient. Lunch and dinner we did here on site and at the Playa beach club right here. They were good but a bit pricey by Mexico standards. That comes with being on any beach I guess. The towns of Puerto Aventuras , Tulum, and Playa Del Carmen are filled with dining options and a taxi or collectivo ride away. Now to lodging. The tents were truly luxury glamping. They have electricity, outlets for charging etc, nice bathrooms with hot sun shower( the best shower), air conditioner, faux wood floors, windows that unzip, a huge front glass and screen door and a great deck to sit with hammock. There’s a safe and fridge. The bed was so comfortable with the high end bedding of a luxury resort. Pedro was the highlight of our trip. Ready with a smile, towels, and drinks all day, every day. Although entire staff was amazing( Dany, Bridgette, Tonio) Pedro made us feel so welcome and took care of our every need with a smile. He is an asset to any business and made our trip extra special. My biggest concerns pretrip were there not being an ATM on site and food. ATM was no issue. Right across the road a hop skip and jump away was a gas station with ATM.

We had a fantastic experience enjoying the beach, pool, comfortable room and well priced beer and cocktails (roughly 50/120 pesos). The buffet breakfast for 200 pesos was a bit uninspired but decent. The dinner menu isn’t quite Mexican but not as bad as previous reviews suggest. We did have a lovely time and the guacamole and cerviche were delicious. There are dinner options on the beach but it did mean eating at 6pm. We paid 80 pesos each on the collectivo back to Cancun through Carmen (40/40) from the main road about 5 mins from reception which was easiest. A private taxi to Cancun was gonna be 1700 pesos. Wifi throughout the camp area and beach club.

Serenity Camp is one of the most lovely locations on the Maya Riviera if you are looking for a hotel that is not typical. It is calm, relaxing, in a beautiful wooded setting with a five minute walk to a private part of the beach at Xpu-Ha. We stayed in the Harmony Triple the first three nights and then needed to move to the Harmony Double. Both of these tents have gorgeous beds, natural bath products, excellent room care and ample towels.....and A/C, if needed. The pool was a perfect way to end the day at the beach. I suggest that you book your room with breakfast included because it is wonderful!...a full buffet AND eggs or pancakes from the kitchen. I also suggest you try to have your lunch at the hotel restaurant on the beach where the choices are more varied. Dinner has an Asian flare. The food is good, but there is no Mayan cuisine offered. We had numerous dinners at Serenity and enjoyed them. The service is also exceptional. All of the staff members were delightful, especially the hotel manager and food service staff. I plan to return to Serenity next year!

We recently stayed at Dreams Aventura Riviera Maya with a small group of about 60 people for four nights, and it was absolutely perfect for us! The resort struck the ideal balance — not too big and not too small — making it easy for everyone to gather, relax, and enjoy time together without feeling crowded. The restaurants were fantastic, from the buffets to the à la carte options and special dinners. Every meal felt fresh, flavorful, and beautifully presented. I also made good use of the fitness center and even joined a lovely yoga class during our stay — such a great way to start the day! One of my favorite features was the protected beach area, walled off from the open ocean to keep seaweed away. The result was a clean, calm, and private beachfront that was perfect for swimming and relaxing. Our room was spotless, comfortable, and offered a spectacular view of the sunrise each morning — a truly peaceful way to wake up. But what really made this trip special was the staff. Every single person we encountered was genuinely friendly, helpful, and seemed to truly enjoy what they do. Their warmth and positive energy made the entire experience even more enjoyable. Dreams Aventura Riviera Maya exceeded our expectations in every way. I highly recommend it for groups, couples, or anyone looking for a beautiful, welcoming place to unwind and reconnect.

The staff at Dreams were incredible! The food was delicious at all the restaurants we tried and the resort itself was perfect. This is a smaller resort which we really enjoyed and it is in a gated community with little shops and restaurants. We were there with 16 people of all ages and they all enjoyed it! The staff were so attentive and helped us with any requests that we had. They went above and beyond to make it extra special for us as we were there celebrating a 60th Birthday. This definitely will be a trip that we won't forget! I would also recommend upgrading to the Preferred Club. There is a separate pool which is not as busy as the main pool and the bar staff are fantastic. You also are able to enjoy breakfast a la cart at the Oceana Restaurant which is outdoors and it is delicious. They also have an exclusive bar and appetizers on the 7th floor which is open early for a light breakfast and snacks at night. The rooms are spacious and the beds are very comfortable. We did also hire the photographer on site for family photos. We had a fun time taking pictures and they turned out amazing.

Truly blown away! The staff at Dreams Aventuras makes this resort special. From the Preferred Club team: Guillermo, Graciela to name a few, they always went above and beyond to make our stay wonderful. The Preferred Club lounge was quaint and perfectly tucked away for a quick drink or snack. The food for an all inclusive was 10/10. Oceana and Portofino were excellent, but every restaurant was great and the service top notch. The bartenders were attentive and friendly; Felipe was great at the pool bar. The swim up bar stayed busy but the bartenders were up to the task. The rooms were comfortable, clean and our Family Room was spacious. The pools were great - it was nice to have the fun family pool and then escape later in the afternoon for the more quiet Preferred pool. Unfortunately, the sargassum at the resort was bad during our stay, but this was to no fault of the resort or staff. They worked tirelessly to keep the beach area and water as pristine as possible. The grounds were clean and the staff worked hard all day to keep the pools clean and the grounds tidy. The size of this resort is perfect and it was well thought out. Thank you so much Dreams Aventuras team. While we are believed to be pretty picky travelers, you exceeded our expectations!

Fun trip to Puerto Aventuras and a stay at Dreams Aventuras. Have made several trips to Cancun, Akumal and Tulum and this was our favorite resort by far. What we liked: *Size - resort was not gigantic by any means. One building for all guests and did't have to walk 10 minutes to get to the pool, beach, restaurants, etc. - not that we mind walking by any means. It just gave the resort a more quaint feel. *Restaurants - all restaurants were fantastic. Loved El Patio the most. Bonus is that you don't need reservations like other resorts require. If they're busy, they'll alert you when your table is ready. And even though the resort has dress codes for all of the restaurants, as long as you look decent, you can wear whatever. *Staff - cannot say enough about the staff. All very helpful and personable - without feeling patronizing. We did have to contact front desk and housekeeping a couple of times for minor needs. However, they were on it within minutes. Every person we spoke to was fantastic. Standout people were Paulina in the preferred area and Ronnier at the Bell Caption station. *Preferred Area - we upgraded to the preferred area and used the pool, bar and dining areas provided. All were great and convenient. We also used the entire resort and accommodations. So not going preferred would also have been fine. *Entertainment and Activities - beach entertainment was wonderful and each night had a different theme. Fire Shows, Mariachi Bands, Beach Dining and more were all part

Our family of four had a wonderful 8-day stay this month at Dreams Puerto Aventuras. Every staff member we interacted with was warm, friendly, and helpful. Our rooms were spacious and clean, there were several restaurant options (no reservations required), and a beautiful beach area. The pools were also clean and well maintained. Outside the property is a marina with multiple restaurants and shops, all within walking distance, and we felt safe walking through the entire area with our children. The only caveat I would give to prospective guests is this (and this is no fault of the Dreams staff, just something to be aware of): we were offered an option to tour another Hyatt resort in the area - in exchange, we were told we would get breakfast at the other resort, a tour of Tulum afterwards, and two tickets to Xel-Ha to use another day. Dreams staff did tell us "they'll try to sell you something," so we thought we had an idea of what we were walking into. We figured we could handle sitting through a high-pressure sales pitch in order to get a couple of tickets and save $300. This was the first time we'd ever done something like this so maybe this is the norm, but it was wild and so, so uncomfortable. I'm limited in characters here, so I'll summarize by saying it wasn't the 90min tour we were told we were taking - it took us 3 1/2 HOURS to get away from the Hyatt Vacation Club sales staff and get them to agree to let us leave. Not worth the $300 in tickets we were given.

Breakfast (included in our rate) was excellent. The hotel is literally in the Yucatan jungle and is well laid out. The villas were arranged around a beautiful pool with privacy for each villa. The rooms were large and well appointed with espresso coffee machines, a large bathroom, jacuzzi tubs (outdoors) and the veranda had its own lounge and shade areas. I also really loved the design of both the rooms and the hotel itself. Simple yet luxurious. The opposite of a stay in the city. Just what we had been hoping for.

Very relaxing atmosphere in the jungle, cabana beautiful, comfortable beds, good sleep, excellent pool and places to chill. Very tranquil place. Staff exceptional, helpful, friendly. Great place to stay longer time than 3 days like we did, The only problem is getting around. Taxis are expensive and charge from every extra move you make, 500 pesos for 10 min drive to the beach. Would highly recommend car rent ( which I realised too late:)), lots of places to go to in the area- nature parks, adventure parks, cenotes. Breakfast at the property really good. Possible to have dinner, which is homemade, drinks during the day. Felt really cared for and would come back 100 percent!

The very warm welcome with all the kind persons running the place and everything looks even better than on the pictures. Never had such a clean accommodation with an intact and efficient mosquito net in the middle of the jungle. Wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore, the organic soap smells incredibly good, we ate every day there for dinner as the menu and the cocktails were so diverse and just excellent! Best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato....My favorite place was the hammock where I could watch the birds, dogs and cats. Thank you for caring so much and answering all our questions and for making our stay so special. There is nothing they could do any better. Yes, you need a car, but from this remote, quiet place you have all options to visit cenotes, Akumal playa, Coba, Tulum or even Cozumel for a day trip.

We loved staying at Villa Morena. The staff was all very friendly, and the cabana was very clean. The food (breakfast and dinner) was great, and it was very convenient to have the restaurant onsite. We liked the location - away from town, but still not too far - a quick drive to everything in Akumal.

Vanessa is an excellent host, the resort is very well run and kept. It is quiet, and the atmosphere is very relaxing yet family friendly. A nice breakfast is included and dinner is available by request. The beach, the lagoon, the town, and a Super Chedraui are all nearby. The whole experience was wonderful.

Everyone and wvwrything was amazing! The beach was gorgeous, the food super, and the rooms all had a soaking jacuzzi that was spectacular. There was nothing more we could have asked for and had we , the staff would have gotten it! We will be back!!

This property was excellent from start to finish. The room type was preferred guest: partial ocean view jr suite/king. The room had an indoor bath jacuzzi and outdoor jacuzzi. Fully stocked bar with water, soda, and beer and snacks. The staff’s service on the whole property was excellent. Extremely attentive and accomodating. There are several restaurants to choose from- Italian, Steakhouse, French, Greek, Japanese Hibachi, Mexican and full room service as well. The service for the beach was just as great for any drink or orders you need. There were plenty of pools and activities as well. I would definitely return to this property.

PROS: Property is beautiful, nice location, clean beach, dining options are great (wish the buffet option was available in the evening) and the staff is amazing. CONS: Room furniture, bedding, pillows and resort furniture had staining. Dead bugs in towels. “Plunge Pool” in the room had signs of deterioration, water valve wouldn’t shut water completely, mildewing. The “preferred club” option is Not worth it, gives access to the “preferred “ beach section and lounge, which we did not use, the $200 credits are very restricted and can only be used for spa service ($40 max), wine ($10) or applied to a private romantic dinner (approx dinner cost $395 and only $40 coupon can be used). We were supposed to receive a bottle of preferred alcohol to our room upon arrival, the bottle Never arrived. There were some room issues, missing remote, missing robes, some spotty cleaning , but overall ok. With the “preferred “ rate you have the option to also dine at the seaside grill for breakfast al a carte as well as the buffet. The wait for the dinner restaurants was always on average 45-60 mins, with the exception of 1 night at the steakhouse. Also, did Not like being hassled or pressured into attending presentation(s) with the dangling of free resort credits or free future night stay(s). We found it extremely rude to waste/demand hours of time in a sales pitch after hours of traveling upon entering the hotel during our vacation. We had a good time & would consider returning.

Just got back from secrets Akumal. The resort itself was a bit outdated but the service was very good, everyone was very friendly and the food was good as well. We stayed at one of the best suites they had to offer. The romance master suite ocean front. The snorkeling that everyone raves about right off the beach was okay at best. The Akumal dive center is right next door and I noticed that brought TONS of tourists including families that flocked to Secrets Akumals beach which was definitely very frustrating after booking an adults only resort for a reason, to not be around kids screaming and yelling. The soliciting on the beach was also EXTREMELY annoying. We saw this one guy on the beach and my wife and I were being nice by holding a 5 minute conversation and he proceeded everyday to hound us on the beach when we were relaxing about going to a cenote or taking us to snorkel with the turtles. Not to mention we wanted to enjoy the beach without having numerous people come up to us and walking by us trying to sell us scarfs, dresses, hats etc. Which we did by the way and paid $80. it was so insanely uncomfortably crowded and the water was so murky from everyone kicking up the Sand. Could barely even snorkel anywhere because it was so packed. Besides those few things it was a nice resort but safe to say we will not be returning.

This place was perfect! The hotel itself is another wonderful Secrets: clean and luxurious with a 5 star level of services and pampering. The heart of the hotel is definitely dedicated and beyond friendly staff who do their absolute best to make you feel at home. They go above and beyond to provide a fun, accommodating, special experience. They all introduce themselves and eagerly want to assist you with anything and everything they can. There are certain members that need a shout out because they made my husband and I feel so spoiled the whole week we were there: Max, Gina, Carla, Carlos and Abraham were a few from the activities team, bartenders: Ivan and Moses from the swimup bar, Miguel and Samuel from poolside assistance and concierges Regina and José! These were just a few that specifically made our trip amazing. The food here is delicious, we had our favorite restaurants like the French and Asian places. My advice for those coming here from Maroma: they are like siblings, NOT twins. They have differences and Akumal is bigger with better snorkeling right next to the beach!

What an amazing experience at Grand Sirenis Riviera Maya! Karen, our customer service rep, was incredible- so friendly, helpful and attentive-her input improved our experience greatly! Shout out to Derek the concierge in our building block as well- very friendly and helpful. This is a big, sprawling resort so you will get your steps in but we like walking so I saw this as a plus. It was so clean and never felt crowded -there are shuttles constantly going by if you need it. We loved that it was set in the jungle and there were animals all over- iguanas, coati, raccoons, cats, spider monkeys, sereques (look them up!), and geckos, oh my! The beach area is gorgeous-halfway down a long stretch of soft white sand there is a very cool rocky island with a Mayan ruin on it with good snorkeling around it and then a little bay and rocky peninsula between the island and another beach that is full of fish and only waist deep. We LOVED this area and spent several hours here every day- it never got old! We also walked out to the turtle nesting beach (empty this time of year) to the hidden lagoon/cenote where the snorkeling was awesome! Worth the hike! The food service and drinks were excellent- no long lines and no problems getting into the a la cartes (thanks Karen!) and the buffet was very good. But our favourite was Casa Alma’s on the beach- we loved their lunch buffet! The multiple pools had fun entertainment but we loved the quiet pool and lazy river the most! Just go!

I wanted a resort with great pools and a great beach. The pools at this resort were excellent and the lazy river is so fun. The beach has soft sand and definitely a swimmable area to float out in the waves, but then a protected area that is great for snorkeling, you get a free hour every day. The food was very good - the beat carpaccio at the fish restaurant on the beach was one of the best appetizers I have ever had, along with the fig sauce fillet at the Mediterranean restaurant. We loved the walk up crepe order options at the coffee shops, as well as the smoothie bar! And they have specialty drinks at several times of the day and at several bars- I had a fresh lime juice. Margarita once that was so delicious as well as a watermelon Mezcal cocktail. The beds were comfortable, rooms great overall. I would have like to have a bigger shower, but I didn’t spend a lot of time in the bathroom so the good things definitely outweigh that. The staff very much care about your experience. I do wish that they would make smoking stations far away from the main through fair areas, but when we were there, it was mostly European guests, who feel more comfortable with smoking, than Americans. Seeing the monkeys was amazing, although I wish they would enforce the no feeding the animals rules. We participated in several activities at the pools, although I think other all inclusive brands do more extensive scheduled activities. The night entertainment was definitely excellent

Right from the check in the staff made our visit special. I had some concerns with how the rooms were booked and the Expedia representative addressed them immediately and the help of our check in person. They were able to have our two rooms together to be closer to our girls. The food was great at the park buffet for breakfast and lunch. Miguel was our waiter for most of the days. He always as cheerful and attentive. All the themed restaurants were top notch. Our personal favorite was the Peruvian restaurant. Oh and If you book through Expedia, we got a beach themed dinner, which was also amazing. Speaking of Expedia, if you book through them, the grand Sirenis had special food and really gave us special attention. The beach was awesome, great food options down there and some nice snorkeling. The dive shop guys were also awesome. We dove on day using the resort. Good guys and convenient diving options. Only critique would be I was unable to book before I arrived, so I did find other options before to make sure I secured enough dives for my family. Overall great place to stay, great people, great food. Thanks for a great holiday.

My family enjoyed the 4 nights we stayed, overall was a good experience. There are some points that hold me back to give a higher rating: 1) some areas of the resort needs a renovation, specially elevators, room air conditioning, bathroom 2) despite of many restaurant options, was still quite hard to book the dinner. 3) the kids club needs a urgent expansion and more activities with the kids. Mainly I saw kids playing video game and on computer. 4) the dinner buffet was not good, a lot of options, but most were not well prepared Positive points were: - very attentive staff, always checking how is your stay is going . The concierge team was truly helpful, Erick & Derek were amazing helping guests and very friendly. - the resort grounds are amazing, a lot of animals , clean tracks, nice ocean views. - the food in the specialty restaurants were quite good, good service and several options to choose - the dolphin experience was surprisingly nice, and is inside the resort that makes easy to plan that attraction. Also main attractions in this area are a short drive away

Our vacation had a bit of a stressful start, when we arrived to check in the resort's system said our stay had been cancelled 3 hours prior to our arrival. I contacted Expedia immediately and even though it was 9pm on a Friday I got a hold of them right away. The Expedia rep immediately contacted the resort to resolve the problem, it turned out to be a glitch with the system at the resort. Once the problem was resolved we were able to check in and get our room, the AC worked very well in our room. The Expedia team Edgur, Nery and Karen checked on us daily to make sure there were no issues and even upgraded our dinner on our last night to the lobster dinner and sent us chocolate covered strawberries and champagne free of charge. My only main complaint would be the buffet food, don't get me wrong it was delicious but when we booked we had been told that the buffet does theme nights and when we arrived we were told they don't do that anymore which was disappointing because it was the same food selection every dinner. We loved the Japanese A la carte. Our server at the buffet Omar was amazing he made our daughter's birthday one to remember, he decorated our table and made our napkins look like candles. He was so attentive and we never had to ask for a drink refill. Omar and the Expedia team both got a cake for our daughter's birthday so she got 2 cakes and the live Entertainment sang happy birthday and got the whole restaurant involved, She told us it was the best birthday ever.

We had an absolutely fantastic experience at the Grand Palladium Resort! From the moment we arrived, the service was top-notch. The staff went above and beyond to ensure our stay was perfect, always greeting us with a smile and offering helpful advice on things to do and see. The resort itself is stunning, with beautifully landscaped gardens and spacious, clean rooms. The pools were pristine, and we especially loved the variety of options—there was something for everyone, from a lively pool with activities to a quieter, more serene space to relax. The food was incredible! The all-inclusive dining options were diverse, with everything from international cuisine to local specialties. Each meal felt like a treat, and the themed dinners were a nice touch. The bars served delicious cocktails, and we appreciated the variety of drink options available throughout the day. What really stood out was the range of activities and amenities. Whether you're into lounging by the beach or pools to the entertainment team keeping things fun and engaging the nightly shows and events. Our villa 59 was perfectly close to the beach in White Sends Resort and the room with view of lush green exotic Flora. The concierge team (Ceilo and David) were fantastic in introducing us to various events. Overall, I highly recommend the Grand Palladium Resort for anyone looking for a relaxing, all-inclusive getaway. It's a perfect blend of luxury, fun, and excellent service—We will definitely be coming back!

This was our second stay at GP Riviera Maya and it exceeded all our expectations. For comparison we have traveled to ten resorts in the last five years and this was probably our best experience. We stayed at White Sands and got the VIP bracelet which allowed us to visit all the areas of the resort via Expedia/Orbitz. We traveled with a 19 month old and the service was excellent, always catering to our little one’s needs and being super understanding and helpful. By far the staff is what made the this stay very special. We specially enjoyed the concierge service (thank you Cielo and David!) that made our stay very comfortable. The FS pool staff was amazing (Leo, Maria, Estela, Lisbeth…) and they even helped us with a health scare with our little one. Food has definitely improved a lot versus last time we visited, we enjoyed every meal. We specially enjoyed the Mexican restaurant and their Yucatan region specialties. The staff at the White Sands lobby bar (Roger, Guendy, Freddy) were amazing and made us great pre-dinner cocktails every night. Fernando at Hacienda was amazing at lunch and Jose kept us well hydrated at the FS beach area. If we had to highlight any negatives it would probably be the beach, as it’s rockier than the one at other properties. The other thing that could be improved is access around the White Sands pool as those stairs can get pretty dangerous. We will definitely repeat and recommend the property.

All the great features of a Mayan Riviera location, but a couple of oddities stop it from getting a 5/5 rating. Pros: Large resort with the availability of many restaurants, but this means taking a shuttle from the quiet White Sands location to the entertainment and most restaurants at the Colonial. The sports area is big, with many options and was never crowded. Staff are friendly and helpful. Cons: Odd room layout for a family with NO privacy. There is not a bathroom for changing. The toilet stall and shower stalls have frosted glass doors open at the top and bottom, facing into the room. Every sound from the toilet travels through the room. We ended up stripping down and covering with a towel in the toilet, moving to the shower to clean, then covering again back to the toilet stall to dress again. The big tub in the middle might be great for couples, but is a waste for anyone with teens. At White Sands, there is a big push to buy into their time share, a minor nuisance, but many amenities are reserved for time share owners, so you feel second class here and keenly feel that you are excluded. Finally, the beach isn't great, it's okay. The beach reserved for time share members might be nice, but it's reserved. Overall, we enjoyed our stay here, wished the food portions at the restaurant weren't so huge, but we would have enjoyed any resort in the area possibly more.

A lovely resort checking in was easy and they have an app where you can book restaurants and see entertainment details etc. The rooms are very clean but haven't changed much since our visit 8 years ago. Our room was near the pool and beach which was really convenient. The pool staff Ana and Diego were so attentive it even got to the stage where Ana would bring drinks without us even asking. All areas in the hotel were kept very clean and tidy. The main bar was in the hotel lobby great if you are a people watcher. Excellent cocktails made by Roger and Freddy and great service from Juana (she even helped teach a little Spanish). The entertainment was good and mainly in the Colonial resort. Plenty of wildlife including birds, iguanas, coatis, flamingo's and racoons. The only change we found was that a few areas that we could use are now exclusive for the Travel Club members and some of the restaurants were closed there was also building work being carried out which we were not aware of near the pool bar and parts of the area were dusty due to this. You also have to pay extra for some of the premium drinks which were previously included. Had a great chilled time overall.

The property was amazing and beautiful. Never saw a mess anywhere. Staff was friendly and attentive. Food quality was mediocre, alot of flavor missing from alot of the mexican dishes which doesnt make sense considering location. Restaurants are reservation only and can only be reserved before 3pm so no spontaneous dinner plans after that. We were instructed to use the palladium app to reserve for dinner, which we were able to book and received a confirmation. Showed up at the restaurant for a 930pm reservation under this assumption and was told they couldnt take us at all (2 people) because we booked the reservation after 3pm, and sent us away without trying to accommodate us. This was at the brazilian steak house. Drinks were fairly inconsistent as well. Lobby had great espresso martinis but terrible mojitos. Pool had amazing mojitos and so forth. We had our rooms serviced and when we returned everything was fine. An hour or two would pass and we would be interrupted by a staff personally handing out small pieces of chocolates. On 1 of these occassion, the staff knocked and immediately entered the room before I could get out of the shower. On our last night something broke and water started dripping from our ceiling

Just a dreamy experience altogether. Stayed in the adults only area and got a beach view and super close to breakfast buffet. Staff were impeccable and friendly. Beach and pool service for drinks and timely seaweed cleanup everyday. Very clean rooms and public areas.

I have nothing to complain about as far as the hotel is concerned. The complex was amazing, the staff are incredibly friendly and helpful. Excellent value for money and I would not hesitate to go back. So much choice of food with restaurants and buffet... something for everyone - plenty to do - beach and pool were gorgeous - fantastic place to stay!

pleasant staff always helpful very clean and well manicured lawns and gardens exceptional choices for dining. I would only like to see more entertainment choices especially at adult only pool. would be nice if adult pool had swim up bar..

I had a swim up suite. The rooms were extremely clean and comfortable. The food was very good at just about every buffet and restaurant. The variety and selection was endless.

The seafood restaurant FRUTOS DEL MAR is the best... the buffet and a la carte dinners are delicious and with a gastronomic proposal..

We had an amazing trip to Mexico and really enjoyed our stay at Barcelo. The resort was clean and beautiful. We were upgraded when we arrived from Maya Caribe to Maya Riviera adults only which was a treat since we were travelling without our kids. We did walk along the entire beach and looked at all the hotels and they all seemed equally as impressive. The restaurants at the Maya Riviera were AMAZING. We did not have one bad meal or experience. We booked as soon as we got there and had reservations for the whole week. The staff everywhere were friendly, attentive and hard working. There is a bus that takes you from one resort to the other. The beach and sand are beautiful. It was at times hard to get a chair at the beach first thing in the morning, but eventually it cleared out. Always lots of chairs around the pools. It never felt crowded or busy. There’s nightly entertainment at multiple properties, mini golf, bowling, arcade games, so much food, casino, shopping. I noted the resort seemed very accessible - lots of elevators and ramps. There were people in wheelchairs and they had beach wheelchairs. Overall we were extremely impressed. This was only my second time to Mexico and my husbands first time, but we travelled with friends who have been there many times and said this hotel was by far the best. We are already talking about going back with our kids.

The staff is amazing. I was here for 9 days for a Joe Dispenza Meditation Conference and everything was beautifully prepared for us. I had Premium Level access to lounge and other perks. Daphne was exceptional with reservations and suggestions! If you come during the summer months it is blistering hot and humid. I am from South Florida but this humidity was a whole other level. Come prepared! Luckily there are lots of bars and restaurants to cool off at. They have buffets and also restaurants that you can make reservations for (no extra fee unless you wish to purchase a bottle of wine). My favorite restaurants were the Spanish (have the lamb chops) and the Italian restaurants. The pools are immaculate and have swim up pool bars. I had a waterfront suite and it is really pool front with a view of the ocean behind it. At this property there is nothing truly oceanfront because the pools are located between the beach and the buildings. I had a great experience and would definitely come back again.

BARCELO is GREAT!...this prob our 12+ Barcelo trip so far....always good...this trip they upgraded us to a Caribe Premier swim up room!!..WOW!...its beautiful !...plus we also got to book our dinner nights!!...Jacquline at the Caribe Premier check in was so nice and helpful !!...the bell boys were also just great and took care of our luggage immediately ...my correspondence with Alberto Bustos was very professional and helpful as well. Would like to say also that Daniel Gomez ,our waiter each morning...and Hassim Viana Jimenez the main manager were very helpful and enjoyable!!...the grounds and pools are maintained and very pretty!!...all of the Caribe workers we've ran across have been just great attitudes and helpful !!..today is our last day here at the Caribe..but...we booked 5 more days at the Barcelo Adult Only !!...more to come!!

The property is fantastic. We enjoyed access to the amenities of four hotels, including bars, swimming pools, and restaurants. The buffet restaurant is amazing, offering a wide variety of options, including local dishes. There are also other dining options with excellent food and service. The beach is beautiful with calm waters. While there are some rocky areas, it's easy to find sandy spots. The hotel is well-maintained and clean, with friendly staff who always greet you with a smile.

We had an excellent time at Barcelo maya caribe! Wish we could’ve stayed longer. Hotel facilities were extremely clean, staff was amazing and attentive, beach was cleaned daily as well, scenery was beautiful, and there are plenty of activities to keep you entertained. Only a few minor details in the hotel rooms (hence the 4 stars), such as iron not working, balcony door being hard to open, and the ceramic being a bit oxidized in the bathtub, but that did not affect our overall impression of the place. Safe, peaceful, and fun. Would visit again!

Employees are not as friendly! But the pools were nice ! Too many restrictions ! Bars were opened too late ! And closed too early ! Nice beach not the best ! Food was ok . The gym was nice. My phone in my room kept ringing at 9 am from a guy at the desk selling me some kind of offer !! Annoying! The room was nice ! Good view ! t the ac unit was loud inside the room! I guess I got what I paid for ! Not bad but not good it’s needs more people to entertain , more activities are important ! My room has a balcony and and jacuzzi which were nice ! Not a top place but not bad at all either !

The Grand Palladium- Family selection was a slice of Heaven. The family and I went to celebrate Christmas in Mexico and we enjoyed every bit of it. We had a villa with a beach front view. It was very spacious and modern. The kids had their own bathroom- that was a plus. We had our own Jacuzzi on our balcony. The beach was clean and had enough chairs with warm clean towels. The Caribbean Sea did not disappoint- beautiful blue/green water with clean white sand. We went to the beach everyday. We had access to the pools from all 4 Palladium resorts and the restaurants from all 4 resorts. The water park was a big hit with my 12 year old son. The grounds were immaculate and the staff were very attentive, polite and professional. The flamingos put on an amazing show for us. House keeping went above and beyond to make our stay special- we appreciate the little notes and special gifts left under our pillows. This was our first time in Mexico and we will be back and will definitely stay at this resort again. I highly recommend for families with young kids and/or teens.

This Hotel was outstanding. The Food was the best we have ever had. The cocktails were delicious. It was spotless always cleaning going on. Even the rubbish bins were being scrubbed. The setting was beautiful and the three stunning lobbies were out of this world. Always a perfect back drop for a photo wherever you were in the resort. The Al a carte restaurants are a must. Our favourites were the Bahia Brazil . The Japanese & El dorado. The staff can’t do enough for you. The sports bar was another fave especially the air con . The food was good for a quick bite. The staff in there work exceptionally hard and make the perfect cocktails 👌 The pools were a decent size loved how we didn’t have to fight for sunbeds and clean pool towels were provided daily as many as u wanted. I loved the shuttle buses that u could jump on to travel round the resort . They were always available with friendly drivers. The only con I can think of was the lack of coffee machines. There were only two in the main buffet La Hacienda. They were out of order most mornings which were annoying. I love a couple of coffee ,s to start my day. Apart from that it really was the perfect holiday. Would highly recommend this resort & would definitely return in a heart beat 🫶

Stayed in the Family Select section for 9 days with my wife, and 2 young daughters, plus my in laws (4 seniors, 2 adults and a baby). Good: - the butler service was great. We had Daniel (who was amazing) and Rogelio, who was also amazing. -junior suite (building 51 is really close to the beach) was well appointed, modern, clean, and stocked. - FS beach is really nice, shallow, plenty of chairs. The La Jarra bar/grill was excellent for lunches by the beach. - restaurant food was all pretty good. Thai was excellent IMO. - tons of activities for the kids!!! The Junior club was impressive - video games, music room, 2 bowling lanes, billiards, foosball and more. - FS pool was really nice, the kids loved it. - checkin wasn’t too bad-plus we changed rooms to a beachside suite and that was quick. -Beachside suite was incredible. It’s huge. I wish we booked the whole trip darting in this multi-room suite. It’s also steps to the beach. BAD - the beds were really hard. I didn’t sleep well. Pillows were ok - you can request feather, memory foam etc. - when we entered the Beach suite, they had cleaned/disinfected it - and the chemical smell was almost unbearable for a full 24hours. We kept the balcony doors open in both rooms to air it out. It was fine day 2. - my wife’s parents both got Norwalk Virus and were in bed for a full day, and took them a few days to feel better. -travel club presentation. STAY AWAY FROM IT!

We had a wonderful stay at the Grand Palladium! The resort itself is fantastic, with beautiful facilities, multiple pools, great variety of food (delicious at every restaurant) and very comfortable rooms. Everything was clean, well-maintained and well-organized. The highlight of our stay was definitely the extraordinary team. They were tireless, attentive, kind and always present. Their dedication and warmth truly made the difference and elevated our entire experience. Congratulations to the whole staff for their amazing work! We will happily return! Thank you again to the amazing team for making our stay so special!

Perfect private location for relaxing in the sun in pure 5 star luxury, everything from the Bach, the pool, the rooms with the most comfortable beds EVER to the most fabulous foods ever eaten anywhere in the world. It wasn’t our first visit and it certainly won’t be our last as didn’t want to come home and can’t wait to go back 😊

Almost every part of our stay was beyond our hopes and expectations. The staff is friendly, attentive, more than simply competent they make it their business to be sure we had everything we needed. The food was wonderful and the accommodations helped make our stay very enjoyable.

The amenities were amazing, the selection of food was exceptional. Plenty of lounge chairs by the pool and on the beach.

First time at an au natural, we felt comfortable and safe, people were lovely, staff was incredible

The resort is small and intimate. The staff service is outstanding. Everyone knew our name and bent over backward to take care of us. The room and resort were very clean.

Wonderful relaxing holiday. The hotel is spotless and the staff are very welcoming and extremely helpful. We upgraded our room to one with an outside jacuzzi which was so nice to get into after a long day round the pool. Food was excellent especially the speciality restaurants. We loved Dolcie Vita and Ku'uk. Will definitely be returning here in the future.

This was our first time in Mexico and we thoroughly enjoyed 10 nights stay in the hotel. Although the room was a little tired, it was cleaned and mini fridge stocked every day. We stayed in deluxe junior garden suite. We have not used the outdoor jacuzzi as the hotel is in the jungle and too many mosquitoes. Visited a few restaurants within all four hotels within the resort. We spent most of time in Akumal as more lively and close to the beach. Overall amazing stay we will remember for a long time. Great memories.

We had the most amazing holiday for many reasons. Guest services were fabulous and helpful if required - particularly Camilla. The Al a carte restaurants were superb (use the app to book them before you arrive). Our room was stunning - stayed in a jacuzzi suite. The entertainment team were great (particularly Alex and Delmar) but our biggest shout out goes to Delmar who is absolutely exceptional. He truly made our holiday amazing. He is so professional, excellent in everything and very funny. He is an absolute asset to the resort. We are already exploring booking again and will 100% return. When you’ve experienced this hotel you won’t want to go anywhere else! A massive Thankyou to everyone and I can’t recommend Sian Ka’an enough.m to anyone.

It was my hubby’s 45th birthday. I surprised him with a trip to Tulum, Mexico at Bahía Príncipe Sian Kaan adults only resort. It was a very nice place. The customer service was top tier. Roberto and his manager were phenomenal to us. We were catered to like celebrities. The food was great. The only improvements I believe need to be made is maybe updating the rooms, making the garden jacuzzi’s more private and intimate, and giving more food options along with adding drink to the room service menu. Also adding more non pork options to the breakfast menu. They had turkey bacon but not everyday. My hubby doesn’t eat pork and was left meatless on the days there was no turkey bacon or sausage. Otherwise it was one of the best trips and resorts we’ve had. The spa couple massage was Amazing. The entire resort was very clean, pretty quiet and overall beautiful. I give Sian Kaan 10 stars out of 10!! We definitely would recommend and return.

This place is absolutely amazing!! This was our second time and let me say we are already looking to book again. I want to give a huge thanks to all the staff at Sian Ka’an for making our stay there the best!!! If I had to list people my review will never end because EVERYONE I came in contact with was so nice. Guest services desk amazing!!! The people at the front desk, wow the way you treat your guests is out of this world, so professional, so kind, never seen before!! All the staff at the restaurants, the bars, even employees who would pass us by, always with a smile. The bell boys, thank you! The FOOD was THE BEST! Wow the buffet and snack bar blew us away, we did some a la carte, and also amazing food and service. Our rooms were perfect! The hotel grounds crazy beautiful and very well kept. I have to send a special thank you to Delmar and Pamela at the pool, you guys are just so much fun!! I would go back to this place in a heartbeat. We were 7 people and we all enjoyed it very much. Thank you Sian Ka’an for making our vacation just perfect, see you soon!! Mil mil gracias, por todo es un lugar incredible, la gente demasiado amable, y la verdad no hay palabras para agradecer todo lo que hacen por sus guests. Lo bello del Hotel es de no creer y la atención y trato al cliente es mucho más de lo que esperábamos!!!!!! Hacen un excelente trabajo! Hasta pronto!!