Hotels with Jacuzzi in Room in Schaumburg

Clean room. Clean hallways and breakfast area. Breakfast was superb. Kind staff at front desk and breakfast mornings. Two night stay, breakfast both mornings = highly recommended. Pool is smaller but nice. Towels are thin and shower curtain was very short. Toilet paper offered is Angel Soft Professional and very thin. Very soft bed and comfy pillows. The air conditioner seemed to be off at night or maybe it was our unit. We keep the room super cold. Our room 415 had a few minor problems: TV remote didn’t work, shower head needed replaced, conditioner needed refilled, but #1 thing = the outlets were in bad condition. Plastic slide covers missing and difficult to keep items plugged in without falling out.

We stayed in a dozen different hotels during our recent trip to the U.S. and Hampton Inn & Suites Chicago Schaumburg was far and away the very best. The location -- near to the adjacent Woodfield mall and just 25 minutes to O'Hare -- is excellent! The check-in was friendly and helpful (albeit a little slow). The entire hotel is refreshingly bright throughout (hallways, lobby, rooms, bathroom, etc.). Our room was large and comfortable, with a convenient work desk. Everything was super clean! The bed and linens were luxurious. Room was fully equipped with fridge, coffee maker, microwave, iron, and more. The complimentary breakfast was good, but we'd prefer if they offered pork sausages rather than the bland chicken sausages (be decadent while away from home!). All-in-all, a really nice hotel and very pleasant stay!

The place was comfortable, and the beds and pillows were very comfortable. The place where it is established is very quiet, relaxed, and clean. Breakfast was delicious 😋 and has a lot of variety. When we arrived at reception, the person who welcomed us was very friendly and gave us some bottles of water. The lady in the kitchen helped us with the waffle maker, she had everything very clean and with food made instantly she was very kind. When we checked out, the receptionist kindly asked me if I needed a copy of my stay and thanked me for staying with them. We did not have the pleasure of using the pool, but we will definitely return to enjoy the entire establishment. Thank you!! 🙏

Clean rooms, comfy beds, quiet AC, helpful front desk employees. Easy free parking. Anthony in particular was super friendly and went out of his way to help us out. My coworker ended up having to take an overnight flight and arrived at the hotel an hour before we had to head to our event. Anthony went out of his way to get him checked in early so that he could get a nap and a shower before heading to work which was amazingly helpful. Thank you so much!

Breakfast was good with a variety of hot and cold items. Hotel and rooms was very clean. Staff was friendly and helpful Beds were comfy. King room was roomy. Good water pressure in the shower and sink. Large mall and plenty of restaurants and stores near by.

We have stayed at The Rose multiple times and have always had a blissful and seamless stay. The team is always gracious and welcoming ( Imelda, Angie, Alejandro!) and it’s our go-to in the Chicagoland area. The rooms are spotless with the incredibly comfy Hilton Serenity beds . Lots of outlets for charging and a small refrigerator for convenience. The rooms are simple with fun and funky touches and the bathroom is well stocked and the shower is roomy and relaxing. The in-house bar and restaurant (The Thorn) offers a creative and solid menu with brunch and breakfast until 3 PM! Two words: smashed potatoes!

This is my third stay at this amazing airport hotel. The rooms are immaculate, toiletries are high-end, and the linens are pristine. The towels are luxurious and very white and so is the bedding. The beds are excellent, as I had two different rooms from two stays. The front desk is very helpful and very kind. They welcome you as soon as you walk in the door even if they’ve seen you many times. I had two meals at the restaurant and each meal was excellent. The service was prompt and the menu offerings were abundant. They also have an exceptional wine menu, and featured cocktails. I utilized their shuttle service, and Richard, their shuttle driver was amazing. He thanked me for being a Hilton honors member and was very knowledgeable on the hotel, and the timing for airport arrivals. He was very accurate on his recommendation that I leave the hotel at 5:30 AM for an 8 AM boarding. I had time to spare, and I was so grateful to have taken his advice. ORD is not very organized, and the lines were long. I was glad I took his recommendation, and had plenty of time. This hotel is quiet, immaculate, and very well run. You can tell that their management Takes training, seriously, and hires the right people. I stayed a total of five nights over the course of 10 days. I stayed at another Hilton property in downtown Chicago, and was so disappointed. I ended up moving back and making the commute and it was perfect. I will return again and again.

This hotel was very enjoyable. The staff was very welcoming, especially those working at the in house restaurant! Very engaging group of individuals. My son and I got in late and our driver for the shuttle service was very apologetic and committed to getting us to our hotel asap so we could grab a bite to eat or drink at the restaurant to relax. The rooms very clean and the beds were very comfortable! My teenage son enjoyed the exercise room and all the available equipment. Usually stay downtown at the Canopy Hotel or The Virgin Hotel, but will definitely stay here again when I prefer to be in a relaxing atmosphere and close to airport or Fashion Outlets! Also appreciated the Beekman 1802 products that were available.

I had an absolutely wonderful experience! From the moment I arrived, the staff were incredibly friendly and welcoming, making check-in a breeze and ensuring that I needed nothing. The room was spacious, clean, and beautifully decorated, with all the amenities I needed for a comfortable stay. The gym was equipped with newer weights and look well maintained. The location was a perfect distance from the Allstate Arena. Overall, I couldn’t have asked for a better stay. I will definitely be returning next time I’m in the area.

I needed a place to stay near O'Hare for a one-night stopover on my way to somewhere else. The hotel is conveniently close to the airport. It runs an airport shuttle that makes regular trips from the hotel, but you have to call ahead if you want to get picked up at the airport. I stood in the cold for about half an hour before I called and found that out. My bad, but I didn't see that on the website. The staff were all courteous and helpful. The room was clean and comfortable. I had a bloody mary in the restaurant that was great, along with a sandwich that was pretty awful. The next morning I ordered breakfast to my room that included a cup of coffee that was great, and a breakfast sandwich that was pretty awful. I didn't eat anything else there, so maybe it's just the sandwiches that fall short.

Breakfast was good - good selection and a long time period. Pool and jacuzzi were fab. Good location with L train links to the city. Room clean and tidy with all amenities we required Staff were friendly and helpful Free shuttle to and from the airport

The staff welcomed my family with great customer service.. The hotel was very clean and near many restaurant options.. My children loved everything about the pool/jacuzzi area.. Breakfast was a plus and each morning there were different hot options..

The breakfast was great and the room was very clean.The pool and the Jacuzzi were the best.

I recently attended a convention at the Stephens Convention Center in Rosemont, Illinois. This hotel turned out to be the perfect place to stay. It is very modern and clean. Parking is available both in an outdoor lot and in an adjacent parking garage. There are several fast food eateries within easy walking distance of the hotel including a Mcdonald's restaurant. Getting to the convention center was a 25 minute walk, driving there takes about 10 minutes depending on traffic . A breakfast buffet is available every morning and serves the basic breakfast staples such as bagels, scrambled eggs, etc. The front desk staff was very friendly and helpful. After I checked out of the hotel on my last day, I was allowed to keep my car in the parking garage until my convention was over later that day.

Staff was exceptional in response to requests, from check-in to after check-out. I realized I left my coat in the closet and the same lady who checked me in was so helpful in getting it shipped to me. Every request to the front desk was efficiently handled with a smile. Room was very clean and comfortable. Breakfast bar was great and kept stocked with healthy and tasty food and beverages. The fitness center was clean and well-stocked. For me this was an ideal location between downtown Chicago and Elgin where I was visiting family, and so very close to the expressway and airport. Free parking in small lot or attached garage. I felt very safe

My daughter felt safe loved the pool and Jacuzzi. Breakfast was great and the staff was amazing...

The room was spacious, clean and had good facilities. I enjoyed the bathtub. I used the fitness room, which had a good selection of weights and other machines. I didn't use the pool or hottub but they looked very nice, and I would have if I had had time. Close to restaurants and other things to do, plus obviously close to the airport and free shuttle with very nice drivers. I was impressed with the selection of foods, snacks and beverages available for purchase at the front desk.

Love the location, 10 minutes away from O’Hare airport & rental cars drop off was about 6 minutes away.. the complementary breakfast was good, jacuzzi was nice & hot my kids loved it ..many restaurants and fast food places to eat.. there is also a nearby Dollar General and Family Dollar and Walmart..

I have to say that this place surprised us. Location across from O’Hare and curb appeal set us back a bit, BUT, a big but, don’t let the outside fool you! Digital room key was ready two hours early. Side door was locked and digital key worked (no smelly ashtray at the door that seems to be the norm these days). Hallway was clean and fresh. Updated decor. Room was very clean and I have never seen so many working USB outlets in a room before. In our 18 hour stay we heard 1 airplane taking off across the street at O’Hare. Pantry next to front desk was well stocked with plenty of options of drink including premixed cocktails. Front desk was attentive. Breakfast bar was clean, well stocked and smelled of coffee and waffles naturally. Price was right. Zero complaints.

The location is close to O'Hare, 294, & I-90. Parking is safe, well-lit, and FREE! The staff is exceptional and the lobby has places to gather with your group, including a cozy area to watch TV. The pool looked inviting & the fitness center quite adequate. The room was very comfy, updated, and clean. Super comfy bed & pillows with a fridge & microwave & everything you need. If not, just call the front desk & they will deliver! FREE unlimited bottled water is included. We loved the high-end shampoo, conditioner, & liquid soap in refillable dispensers (no little bottles!). The FREE breakfast included hot eggs, potatoes, & chicken sausage. Also, two waffle makers (large & 4 minis) & hot oatmeal, fresh melon, etc. Again, wonderful stuff re-stocking & cleaning. Breakfast available until 10am every day!

Staff were incredibly polite, helpful and patient. If I decide to go to the con in the area again I will choose this hotel in a heartbeat!!! Extremely good hotel for the price I had paid, comfortable and clean rooms. When checking out alone a staff member let me know I was welcome to ask for help and when asked sided me in carrying my luggage from my room to the area to check out. Kind staff helped me get a dolly to load everything into my rides car. Overall, for my first time ever booking and staying at a hotel without my family’s aid it was an incredible experience. Thank you to the staff at the hotel for making me feel safe and comfortable. And thank you to the staff in their restaurant as well!! They all were very sweet. If I’m ever in the rose mount area in general, this will absolutely be the hotel of my choice to stay at. Unfortunately I didn’t take more pictures then the one shown, the bathrooms in the rooms are honestly amazing!

The property is absolutely gorgeous and it is situated in an ideal location next to the airport. The rooms are spacious, clean, updated daily, and very upscale/advanced. Definitely work the buck your paying for. There is a Starbucks downstairs and a beautiful gift shop. The restaurant serves a breakfast buffet for about 20 bucks and it's absolutely delicious! Anything you order can be charged to your room and they allow you to take your drinks upstairs. Very clean facility and beautiful ballrooms! I really enjoyed my first trip to Illinois especially attending the dance event I was in on property. It was a wonderful location to host this event and I cannot wait to return.

I’m a traveler, I’ve been to 5 stars hotel including st Regis, ritz, Waldorf, cosmo in Vegas, langham, trump and many many more exclusive hotels and boutique privately owned etc and etc. when I’m staying near the airport and have a flight next day I want to be comfortable but not just that, I want it to luxurious! Well this is the place by ORD! They have shuttle to airport, a great easy restaurant, In room dining and Starbucks! I love how the hallway is beautifully lit up and the rooms lighting makes it very welcoming. The staff is very welcoming which is very important!! I never usually leave a review, but this hotel caught me by surprise! What an enjoyable heavenly one night stay! Thank you Westin, see you soon!

Stayed 2 nights with my family. Room very clean, AC worked great. Shuttle pick up was very smooth as well. For super early flight, the first shuttle goes at 4:40am so if your flight is earlier than that, Uber or Lyft is about $15 to the airport. Two employees went above and beyond. Joey and the gentleman from Mexico (im sorry I forgot his name) working breakfast on Saturday 5/7 were amazing at the Benchmark restaurant. Titanium got me 2 buffet breakfast per day. Quality of food was excellent in the morning.

Westin is a great hotel, clean, feels modern even though I think it’s an older hotel. It was also a great location, just over a block to the L station and not too terribly far from the convention center, which was the reason we were there. It’s a good hike though, so if you have any mobility issues and you’re trying to walk to the convention center it might be too much of a hike. Other than that, I just had two issues with it: - you’re not able to control whether or not you have “heat” or “cool” running. We were there in winter and the room was too hot, made it really hard to sleep. We could only get the temp down to 65 and there was no way to turn the “cool” option on. Ok fine, we tried turning it off…it got unbearably stuffy. We tried opening the window to get fresh air in…it’s in the direct path of landing airplanes at O’Hare so having the window open was incredibly loud any time a plane went over. Not too much of a problem for me as I’m a heavy sleeper once I’m asleep, but it kept my partner awake until we had to close it…then we were both kept awake because of how hot it got in the room. -the shower floor has no grip and was incredibly slippery. I ended up having to put a towel down inside the shower while I showered so I wouldn’t slip. Maybe add a rubber mat to the bathroom so people don’t slip in the shower. Again overall this was a great hotel, just not sure if we’d stay there again because of the temperature issues.

I loved how clean it was. It smelled so clean. The water felt so clean and typically at most hotels the water can be hard. But the water was so clean and soft. I will definitely be staying here again. Loved the jacuzzi.

Very clean, great service, loved the jacuzzi in the room. Very relaxing definitely a returning soon

I really liked that they had a pool area for smaller kids to play in. Also it was nice to have a working Jacuzzi to relax in. I was shocked for the number of people there, it was fairly quiet. I barely heard anyone later in the night.

Staff were very polite and professional. Even during the peak time, a staff member helped grab a blanket from the back room for us. The room was clean and had no smell or dirt. There was a microwave and fridge in the room so it was convenient for our leftover meals the next morning. Parking is 22/night. There is a $100 dollar safety deposit and the parking will be taken out of it and the rest will be refunded after checkout. Hallways were clean. The room had good noise cancellation. The bathroom was spacious and clean. The shower tub was very clean and the shower head had good water pressure and was clean with no calcium buildup. Pillows and blankets were well "fluffed". I will come back to the Hilton next time.

Clean, well managed property. Noise insulation is pretty decent, with 294 on the west side and Des Plaines River road on the east (pick the east side). Friendly and helpful staff. Gated parking ($22-not included in room fee) with in-and-out privileges. Very decent restaurant and bar; meeting rooms. Breakfast not included, but one of the best I've encountered in a long time. Shuttle to ORD available.

My flight arrived late due to weather and I missed my connection. I made a quick reservation at the Sheraton Suites using the Bonvoy App and was not in the best mood because I was stranded on Friday night I have to say, the staff at this hotel improved my mood. Everyone was professional, friendly and really seemed to want to make sure every guest had a great stay. - I messaged about the shuttle and they responded super quickly with clear concise instructions on how to catch the shuttle - The shuttle arrived right on schedule and the driver was pleasant (so was the one the next mort). The shuttle itself was comfortable, spacious and easy to get on and off - relative to other hotel buses I have been on. It’s not luxury, but this was better than most - Check in was quick and friendly. Also easily answered all my questions about the hotel, breakfast, room service, shuttle etc. - The room was spacious and well appointed. The bathroom has clearly been updated with a nice walk in shower. - Great sleep, the room was quiet, bed was comfortable. I also appreciated that they had added outlets on top of nightstand - Ordered room service, food was good. Especially want to call out the server who brought the food, who was great. Overall, it would have been impossible to ask for more from an airport hotel. The fact that they were able to make me feel better about being stuck overnight at O’Hare says it all -

My wife and I recently returned from an 18-hour international flight from Asia and needed to stay overnight near Chicago O’Hare Airport before flying home to Florida the next morning. The Sheraton Suites Chicago O’Hare turned out to be the perfect choice for us. Located just 10 minutes from the airport with a free shuttle service, it was both convenient and accessible. The hotel itself was spacious, clean, and well-maintained. The staff were happy, energetic, and incredibly friendly, making our stay even more enjoyable. The rooms were spotless, the beds were very comfortable, and we truly appreciated the attention to detail. I will definitely choose this hotel again for any future stays near O’Hare Airport.

Really enjoyed my stay. Spacous room, modern Walk in shower. Very comfortable bed with proper duvet and comfy pillows. Bottled water and a tea and coffee maker are in the room. Wifi is strong in the room and was free. Good Choice for breakfast and dinner Friendly Service everywhere

Overnight stay before flight. Room was ready when we arrived so smooth checkin. We had a large room wth separate lounge and bedroom. The bed was comfy and good shower pressure. We had dinner and breakfast downstairs at Flight. Both meals were enjoyable and the staff helpful. The shuttle to the airport was efficient and friendly.

Our stay at this hotel was fantastic from start to finish. Check-in was smooth and quick, and the property offers great amenities that made everything convenient and enjoyable. The location is ideal, especially being close to the airport, which made our travel plans much easier. The room itself was spacious, spotless, and well equipped with everything we needed for a comfortable stay. The staff truly went above and beyond to make sure we had a great experience — their kindness and attention to detail really stood out. Overall, it was a perfect stay, and we’ll definitely be returning next time we’re in the area!

Front desk was great. Bennegans was a nice addition and connected to hotel. Pool/hottub was great.

We arrived first for dinner. A friend told me there was still a Bennigans restaurant in the area as my husband and I first met at one in Virginia almost 25 years ago and this was the first visit to one since 2008. The food and service is the same. We then checked in at the front desk and they gave me our keys and breakfast tickets as we prepaid. We got into our room and couldn’t figure out how to close the blinds as there was no pull chain. Maintenance came and we were surprised that there is a remote control on the wall to the left of the window! This would be something I think should be told to us at check in. We had to call maintenance again because our room had no tv remote and when they brought us one it didn’t work because the battery compartment was corroded. After all that and finally getting a great night sleep we notice the shower had a large crack and the shower head wouldn’t stay upright. It’s a handheld shower head so it kept falling down. Breakfast was amazing and there was so many options like bacon, sausage, potatoes, breads, muffins, cereal, French toast, coffees, teas and juices.

Great food , great service, great fun! The waitresses were friendly. I had sheela’s Sriracha Shrimp, it was delicious. The main course was Cajun Chicken & Shrimp Pasta, another home run! I recommend this Joint to anyone. Fun, fun, fun, fun,fun!

You would think that a place this large would be noisy or you'd hear the elevator all night. I didn't hear a peep! I LOVED the pillows, mattress and bedding. I felt like a princess and snuggled right in, which felt better than my own bed at home. I had the best sleep. I never leave a tip for the cleaning person, but since my roommate was a cleaning person she recommended that we leave a tip. I couldn't object because the room was spotless, I didn't find one hair, or anything disgusting. It smelled fresh as well. The staff was very helpful, and even stopped what they were doing to help take a picture by their interesting water art at the entrance upon our checking out. The hot tub was very large and clean, the pool was refreshing, very clean. It had a nice zero depth gradual walk in. It was convenient to have an easily accessible walk-in shower next to the pool for. There is a lot of parking, large overhead to the front doors to load and unload with lots of carts for luggage. It was a great location to stay for an evening concert in St. Charles.

This was our 3rd stay at this hotel and it has always been very nice and welcoming. The beds were phenomally comfortable. My wife and I would love for our bed at home to be as comfortable! The breakfast buffet was delicious, as usual. The staff were all gracious and welcoming. Even though they were remodeling 3 floors, the noise was very minor during the day. The temps in Elgin got down to -1 F but we were toasty warm in our room. We will definitely there again on our next trip to Elgin / West Dundee.

We stayed here the night before flying out of O’Hare to go to Disneyworld. What a perfect start to our trip. The room was impeccably clean, the staff was friendly and helpful, it was quiet, and the beds were very comfortable. We left too early to eat breakfast but it smelled delicious. The coffee was hot and yummy. I highly recommend this gem that’s close to the airport and a perfect start to your trip or a perfect place to stay at when coming to Chicago.

Perfect for our stay. Very clean, comfortable bed and linens. Staff was very polite. Breakfast area was kept very clean and tidy and the coffee and items for breakfast were delicious! Highly recommend staying at this hotel.

Property very clean & updated, breakfast was wonderful w/many options for all dietary needs. New 24hr coffee in lobby is good - cld have a few more fixing options though & I believe they had tea bags but I don’t recall seeing hot water @ the station. Parking lot is very large & feel that it could’ve been free to park instead of $20/day! I chose this hotel for its location to airport rental car drop & if you are also looking for that this would be the hotel for you - it took under 5 minutes from leaving hotel to exit the rental & head into train area! The only reason I gave this facility a good & not wonderful was for 2 reasons. 1st- front desk clerk @ check-in could’ve been friendlier, more courteous & informative (seemed like I was interrupting him from doing nothing). 2nd- updated step in shower looked so inviting but shower head SUCKED!!! We could not find a good setting & hot water pressure was much weaker than if you wanted to take a cold shower - this needs to be fixed because I was very unhappy when I had to settle for a soft mist which made it impossible to remove soap/shampoo! If those 2 things were corrected it would get 5 stars im my opinion!

The room was modern and up to date. The bed and pillows were very comfortable. The beds had both soft and firm pillows with labeled embroidery. Hotel provides Dove body and hair products. The bathroom was spacious, and the shower was amazing. The hotel is conveniently located close to highway, airport, and restaurants.

This Holiday Inn is a solid airport hotel. Clean, fresh, up-to-date, eco-conscious, which a friendly, knowledgable staff. It shares a parking lot with a gas station for a quick fill-up before returning a rental car, as well as a couple of restaurants. After a long day on the road, I enjoyed a safe 3min walk to a Panera Bread. Easy, breezy.

It was very comfortable and safe. Everyone was incredibly friendly and nice. From the front desk staff, breakfast staff, cleaning staff… every person we encountered was so nice! Even other guests were in such good moods and pleasant which says a lot about their experience being positive also. The hotel was quiet and calm. Great breakfast also! The shower was hot with great water pressure. We had a mini fridge and coffee maker and other helpful accessories. It was a great stay, highly recommend!

This was an amazing experience for my daughter’s 11th birthday. We booked this location due to the affordable price and amenities. The pool is one of the best we’ve been to at a hotel and the staff was beyond friendly. Nicole at the front desk was very accommodating and she made sure our stay was pleasant. She took very good care of us and she’s honestly the biggest reason we are planning on coming back. Breakfast buffet was also delicious. Rooms were clean, spacious and perfect for our family of 4.

My husband and I enjoyed our stay. The beds were comfortable and the room appeared to be very clean. The whole hotel smelled good and clean. The breakfast was delicious and the staff was pleasant. Very quiet and we felt safe. We would definitely recommend and if we are in the area we will stay again.

Traveling and wanted to find a reasonably priced hotel. This was perfect. Room sizes were generous with separate sitting area, clean, mini frig, very quiet. The staff was friendly. Free breakfast was delicious an great way to start our day. Not too far from downtown Chicago.

We had a great stay! The staff was very friendly! Easy access to shops and restaurants. Property was clean and safe. Breakfast buffet was nice with a lot of variety. Indoor pool was nice too! Would stay again next time we are in the area.

Our stay at the Residence Inn was truly exceptional, providing the perfect blend of comfort and convenience! From the moment we arrived, we felt right at home. The breakfast experience was a highlight, thanks to an incredibly efficient worker who ensured everything was fresh and plentiful, even right up until closing. It was such a treat to be able to enjoy a hot, delicious meal just 15 minutes before they wrapped up, a testament to their dedication! We truly appreciated that attention to detail. The only tiny hiccup in an otherwise perfect stay was the lack of luggage carts in our specific building, as we weren't in the main one. Having those readily available for both arrival and departure would be a fantastic improvement. But honestly, that's a minor note in what was an overwhelmingly positive and comfortable experience. We absolutely loved our time at the Residence Inn and can't wait to return!

Excellent stay for our pre-flight evening, everything was as advertised. From the front desk attendant to the shuttle driver and breakfast room person, everyone was friendly and helpful. Our room was clean, the towels were fluffy and the bed comfy. We found plenty of restaurants within a short walk from the hotel which was very convenient. I would definitely recommend this hotel to others and I would stay here again.

If you are going to an event at the All state Arena this is the place to stay as it is just a few minutes to walk there. The location is quiet with free shuttle service from the airport and lots of eating choices just across from the property. The room was so clean and spacious and the curtains completely close over the windows making for a fantastic night sleep along with the very comfy bed. The complimentary breakfast offered plenty of choices. Last but not least, the staff are all so friendly and helpful and kind! Can't wait for the next trip so I can stay here again!

I stayed here with my boyfriend while we attended Anime Central (ACen), also in Rosemont. Our room was in the 130s, and it was clean, very spacious, and comfortable. The front desk staff were very friendly and polite. The bathroom in our room was a bit old, and the sink drained slowly, but those are by no means major issues. Breakfast was good, notably the cheddar biscuits. Overall a very good stay. Thanks to the staff.

We loved the studio apartment feel. liked having the microwave, toaster and coffee maker. Very comfortable bed and couch. The room was clean and very close to Allstate Arena so we could walk to the concert we were there to see. All of the staff was friendly and helpful. The free breakfast was great with a wide variety of items to choose from. I will definitely would choose this place again.

I enjoy staying at the Hyatt Place Hotels. This is in a convenient location. The hotel and my room were clean and staff was friendly. There are three areas that I felt could be improved. I was disappointed in the mattress on the bed. I am not generally a complainer, but the mattress was exceptionally soft and not comfortable for sleeping. The light above the mirror was not sufficient for putting on make up, and there was no coffee available for about 20 min during breakfast. I realize this is not a big deal, but when one is on a time schedule and breakfast is being served, I was surprised that extra coffee was not being made ahead to fill up the containers for the guests more quickly. I watched at least 20 people go to the coffee pot and return disappointed. I also spoke to a guest as we were coming down the elevator who shared with me that he had no AC in his room, but the staff had brought him a fan. The temp in Chicago was 85 when I was there. These are simple fixes. I hope they are taken care of.

This is our go to hotel whenever we're in Chicago! The rooms are always super clean, the beds are always 10/10 comfortable, and we always feel safe leaving our loaded car in the parking lot. Breakfast never disappoints, the staff is super attentive and friendly, and there's a great tea and coffee selection.

Had a fantastic stay at Hyatt Place Chicago. Mari and Fatima at reception were friendly, attentive, and full of great local tips. My room was spotless and quiet, with fast Wi‑Fi and comfy touches. Fresh, varied breakfast sealed the deal. Feels like a home away from home—I’ll be back!

As I entered the building, I was disappointed in what this hotel looked like. There were dining tables in the small lobby, which made us think (I was with my family) that they were probably doing some renovations, but that was not the case. I thought that the staff member standing behind the counter was the cashier for the restaurant, but as it turned out, she was the front desk receptionist. The dining tables are used for the buffet breakfast and customers who would like to sit after ordering their drinks. The building is dated, but I had no problem with that. What I found to be a problem was that I started to have some wheezing on our first night at the place. My son also wheezed since both of us have a history of asthma. We had no respiratory distress for several months before our stay at the hotel. We figured the carpeting must have been the culprit since it looked like it could use deep cleaning. On the bright side, their breakfast buffet offered a variety of items, including hot food. The staff members were courteous and accommodating. There were plenty of parking spaces, and it was close to different restaurants. They had coffee and hot water (with 3 types of tea bags) by the entrance. Although the place has its positive qualities, my family and I will most likely not return to this Hyatt Hotel.

It was a very nice stay for our family. Very friendly staff overall. They took care of all tye (minor) inconveniences we had. The complimentary breakfast was awesome as well and had variety of fresh options. Our room was spacious and clean. Thd bed was comfortable . The location , service and overall comfort made it well worrh the price.

We stayed here one night while attending Brickworld Chicago and it was very convenient for that purpose. Our room was clean and quiet, and the bed was very comfortable. The fridge was cold and the shower was hot. We LOVED the breakfast - especially me, since they had vegetarian options such as oatmeal with various toppings and eggs; along with meat for husband. The staff were friendly. This was very convenient to the convention center, only a 5 minute drive away, as well as IKEA across the road, and Costco down the road. Would recommend! The parking lot was safe and secure with a nice pond and ducks out front.

Hotel is very clean, staff were friendly and helpful. Breakfast was hot and fresh with many options. The room was clean and sheets and towels fresh and clean, though the towels are thin and not as thick and plushy as Hyatt hotel towels. Beds were moderately comfortable but my adult daughter and I both had a hard time finding comfort with the pillow options. A/C worked great. My only complaint is enough to take off one star. Our room phone rang at 9:15. We had gotten into bed already after 3 long days. I got out of bed and called the front desk. The person said she called just to see how our stay was so far. We had only been checked in a few hours. The call was unnecessary, especially at 9:15 at night. I was completely annoyed by having gotten out of bed for that checkup. It seemed a bit scammish to me. I disconnected the phone after that. If this is Hyatt's practice, it was a turnoff for me.

For the price we booked this at, it was a lot nicer than I expected. We had a separate seating area, and although the sofa wasn't that comfortable, it was a nice place to sit and eat. The room was clean and comfortable. If I had to complain about anything, it's that the bathroom door is hard to open and close because the shower and toilet are so close. You have to wedge yourself in between the two to make room to swing the door. If that's not a problem, then there there might not be anything at all wrong with the room. The breakfast surpassed expectations of an included breakfast. Very impressed with the whole property, we will be returnng when in town next.

The room was very nice and spacious. The bed was very comfortable. The room was quiet, we had no issue getting to sleep. The bathroom was very clean and the shower had great water pressure also. The free breakfast was also nice, they had several different options to choose from. There was an indoor pool but we didn’t have time to use it.

Beautifully maintained hotel with exceptional customer hospitality, and centrally located near various restaurants. The hotel offers complimentary continental breakfast. The room was clean and spacious. I highly recommend Hyatt Place Chicago/Schaumburg. If I'm ever in the area again, I will choose this hotel.

Clean,clean,clean! This hotel far exceeded our expectations. Room was immaculate. Front desk gentleman who checked us in was warm and welcoming. Breakfast was continental with a large chafing dish of scrambled eggs and a breakfast meat selection each morning. Complimentary coffee and tea in the lobby 24 hours a day. Shower was great, good water pressure and full sized shampoo, conditioner, and body wash attached to the shower wall. Revlon blowdryer in the bathroom( so much better than the standard cheapy hotel blowdryers ). Ironing board and iron in the room worked well. Large tv, microwave and mini fridge in each room. There are several good restaurants nearby, a nicer pizza burger place in the same parking lot as the hotel which is open for dinner ( lunch on weekends), Korean BBQ across the street which had a line out the door in the evenings. We enjoyed an awesome brunch/lunch and the nice atmosphere at Elly’s Pancake house. Surrounding area is definitely one of the nicer parts of Illinois. This is a smaller hotel with ample/convenient parking. We will definitely stay at this gem again in the future.

We got a voucher for this hotel from United after we missed a connecting flight at O’Hare and are so happy we did. The hotel looks totally new, the rooms are very comfy and modern and the staff are all super friendly and helpful. When we arrived via their shuttle to check in around 9:30 pm, tired and hungry, the reception person had menus for a place that did late food delivery all ready for us. There are several other restaurants within walking distance. Basic usual motel breakfast was included with good coffee.

property was great. Nice location, Very clean. Clean room, clean bathroom, very comfy mattress. My only complain is that the shower was too slow, takes longer time to bath(speaking for my room though). Breakfast was ok ( waffle, scrambled egg, cereals, bagel, coffee etc...), but they can improve on proteins, not everyone eats pork. Overall experience was great because clealiness is my top priority.

This was our second stay here. Prices are reasonable. Safe, clean, and comfy beds. Co-incidentally we got the same room twice - would have liked to try a different room. Breakfast is decent and a comfy area. It’s our new go-to place where we know our stay is going to be safe and clean with no problems. Good value.

First time staying at this Best Western - which was newly renovated and reasonably priced. Close to O’Hara Airport and with 45 minutes of Wrigley, our three night stay was all we could ask for and more. However, Maria our morning breakfast manager was amazing. As the only staff member each morning, she handled the dining area better than most well-staffed restaurants. Food was tasty, well-stocked and the counters and table were kept clean for the 2 12 hour serving sessions each of time we entered (7:45 am, 8:30 am and 6:30 am respectively).

I cant wait to vist schaumburg again and stay at the sonesta. The room was spotless and fresh smelling. I liked the full kitchen with utensils but i did not cook anything, as i was on vacation and did not want too much domestic stuff to do :) breakfast every morning was good, lots to choose from every day and the coffee was delicious! Grubhub was my savior for tasty lunches and all was delivered within minutes. The bed was very comfortable i slept very well. The front desk staff was amazing both in and out. Five stars all around. One thing to please fix, the weather stripping seal around the door could be replaced/repaired, thank you!

Antonio, at the front desk, was a friendly and accommodating young man. I extended my stay because the bed was so comfortable and it was quiet. My room was like a 1 bedroom apt! The fridge had an ice maker. My room was clean, and the floor was clean and larger than I expected. I stayed at another major hotel chain, and the floor was dirty. I will definitely recommend it to others. The breakfast was delicious.

Friendly, attentive and helpful staff. The one bedroom suite was clean, the bed was comfortable and the kitchen was well supplied. The suite was perfect for one person to stay for several months. Nice breakfast with many options.

4 out of 5! Easy to check in. Convenient location. The room numbers are a little hidden but we found our spot. These are upper/lower townhouse style units with an outdoor flight of stairs. We were able to park close and did not mind carrying luggage up one flight of exterior stairs. Beds comfortable. Lots of hangers. Kitchen and beds clean. There is a coffeemaker in the room. We were able to pick up extra towels and coffee at front desk. They provide breakfast in the main building. Saturday morning breakfast was very good. Sunday was not good. They ran out of milk and said “it would be delivered tomorrow”. Really? This left all guests disappointed with flavored coffee creamer and dry cereal. The manager should have gone to the store and bought milk. Overall good experience for the price. We would stay again.

If you have ever stayed at a Sonesta Extended Stay, you already know they have great service, staff that goes out of their way to accommodate you and a general feeling of, “Welcome Home!” The 1 & 2 bedroom suites are true suites, they include private baths, a galley kitchen, dining and living room. All very well furnished & maintained. The Sonesta ES in Schaumburg is all these things and more. The property is superbly maintained, staff from the housekeepers to the GM just go out of their way to ensure a pleasant experience even under the “covid” conditions. Rooms & public areas are CLEAN CLEAN CLEAN. Looking forward to seeing operations without restrictions as they clearly have a great lounge, business center, BBQ & patio as well as scattered picnic tables, basketball court & swimming pool. It’s centrally located, easy access to ORD, trains, restaurants and amusements. I stay in hotels 300+ nights annually and believe me, I can stay anywhere I want.. when I am in Chicago, the Sonesta ES Schaumburg is always going to be my top pick.

Breakfast was delicious & hot and had many options even to go.. the pool and jacuzzi was clean & excellent. The room was very clean and beds were comfortable.

So close to woodfield mall and to all the restaurant. Yummy breakfast plus room and the whole hotel are clean. We will be back for sure. We love the swimming pool plus jacuzzi is very clean.

Very comfortable beds and spacious room. The shower walls and tubs were very clean. We really liked that the sink was separated from the shower and toilet. Staff was very helpful and friendly. Very quiet, family-friendly hotel.

Breakfast was super good. Lots of options. Pool/hot tub area was clean and relaxing. Had the whole hot tub to myself in the morning after breakfast. Room was spacious and clean. Check out is at noon which was amazing. I was able to have breakfast, take a dip in the pool and still relax in my room for a bit before packing. For someone who is not a morning person, this was great.

Very clean and spacious room. Cozy bed and nice clean sheets. It's close to Woodfields mall, and there is a whole food nearby. Friendly staff. It's definitely worth the money. Breakfast was alright. There's a microwave in the room, which was very convenient. They provide shuttle service to nearby places within 5 miles.

I highly recommend this hotel. It’s convenient to transportation and the staff there are the kindest people. No pool or jacuzzi which I think some photos show there actually is.

loved our stay! wish they had a pool-jacuzzi. but fantastic and convenient overhead walk to Stephen

My professional continuing education meeting was held here this past weekend. The hotel is a beautiful property with a very unique design. My room was above average with a very large flat screen TV and comfortable bed. The bathroom was average and dated. It was a tub/shower that is older. However, overall I was comfortable and had all my needs covered. What I want to really speak about was the bar/restaurant called RED! The staff was very attentive, the meals I had were excellent (potstickers, steak sandwich, miso sweet chili shrimp and a peach/blue cheese/hot honey flatbread were some of the best I’ve ever had. Our food service for our meeting entailed breakfast and lunch. The offerings are wide and varied but all very fresh and excellently prepared. Kudos to the food and beverage team on an excellent weekend of food during my stay!

From the moment I arrived, I was impressed by the warm welcome and professionalism of the staff. The check-in process was smooth and efficient, and my room was spotless, spacious, and beautifully decorated. The bed was incredibly comfortable, and I appreciated the thoughtful touches like high-quality toiletries. The amenities were top-notch — The breakfast buffet offered a wide variety of delicious options. I especially enjoyed the cozy lounge area, perfect for unwinding after a day of training. I felt safe and well taken care of throughout my stay.

Our stay at the Hyatt Regency O'Hare Chicago was fantastic! The hotel's proximity to the airport made it super convenient, and the complimentary shuttle service was a major plus. The rooms were modern, clean, and very comfortable, offering great views and quiet nights despite being near the airport. The staff was professional and friendly, always ready to assist with any needs.

What a great discovery for our flights in and out of Chicago O'Hare airport! Our stay included using the parking garage facilities, which provided great convenience and security. The hotel is located very close to O'Hare, and the airport shuttle is a short ride to and from the airport. The employees and staff are very engaging and helpful. Our room was very clean, comfortable and the layout was very creative - with two double beds in two rooms - offering a bit more privacy if needed. Both bedrooms had updated TV's, and the beds and pillows were comfortable. The one room had a sink and faucet, as well as a counter, small refridge and microwave, along with a Keurig coffee maker. Another amazing "value added" attraction is "Harry Caray's Italian Restaurant", which is easily accessible from the hotel lobby. It offered a unique and convenient dining experience. This was our first stay at the Sonesta, and it won't be our last. It truly offered a much more relaxed travel experience flying in and out of O'Hare. We'll be back!

Due to delays in our flight we stayed over at the Sonesta. We arrived late to check in but the staff were very polite and helpful. About 20 people arrived at the same time due to missed flight connections. They efficiently booked us and supplied us with needed personal hygiene supplies. The room was very clean and comfortable. We had a kitchenette and I appreciated the cup of tea and a comfortable chair after a long crazy time at the airport. The beds were very comfortable and I enjoyed a quiet sleep. I would recommend this hotel for a longer stay.

I really enjoyed my stay. The room was spacious, clean, and very comfortable. The free airport shuttle every 30 minutes was a great convenience. Breakfast was delicious, and the restaurant staff were incredibly friendly and professional.

Room was clean and modern with nice bathroom.Bed was nice and firm. Carpet was worn and needed to be replaced. Everything else was fine. Service for the hotel was good,staff was friendly and efficient, check in was smooth. We eat at the hotel restaurant and it was exceptional, also had a very nice bar

Shuttle bus was very good. The drivers were very friendly & helpful. Hotel staff were very good & helpful. The rooms were clean but did smell musty The restaurant was good, the staff were very friendly and accommodating. A bit pricey though.

Front desk pleasant & helpful. Room clean, attractive, well set up if you're going to cook. Spacious bathroom with big fluffy towels. Comfy bed with good linens. Very quiet. Regarding shuttle to airport; give yourself extra time to get to the airport. The desk calls the shuttle when you are in the lobby with your luggage & inform you it could take 30 minutes to arrive. But I've known it to take longer. If you are arriving at O'Hare in the winter, make sure you have warm gear to wear while waiting outside for the shuttle. I've stayed here 3 times & find it to be a comfortable haven, and nicer than others I've seen at this price point.

Comfy bed, spacious, clean room, but the highlight is the helpful staff. In particular I want to give compliments to Karen and Donna. They were so helpful to me when I was caught between a rock and a hard place with the Chicago Italian Consulate. Thanks ladies!

Friendly front staff. Spacious clean room with comfortable bed and pillows. Shower had good water pressure. A few minutes drive to convention center, fashion outlet mall and airport. Would stay again.

Wonderful helpful and friendly staff. Amazing facilities and very very comfortable. A home from home and brilliant pick up shuttle service with fun and chatty drivers.

Everything. Friendly, helpful, clean, comfortable, roomy, well equipped, convenient shuttle, and good value.

The room was very comfortable. From the pillows and bedding to the shower and jacuzzi. Everything was so relaxing. The staff was so friendly and welcoming. Everyone was pleasant. The checkin process was so simple and checkout was a breeze! Recommend 10/10!

Easy check in with friendly staff. Comfortable beds, spacious room with a microwave, mini fridge and coffee pod machine. A couple places around the room and bathroom with some signs of age. But over all a clean and comfortable stay. Breakfast was really good for being simple. Cheese omlete, bacon, cereal and oatmeal options, fresh fruit, yogurt and boiled egg. As well as bagels, danishes, and muffins. Only "complaint" is the shower curtain rod was loose from the wall, letting it lean downward, causing the curtain to hang to the middle of the curved rod and not cover the shower opening on either side fully. So water sprayed all over the floor when showering. Should be a Simple fix on their end though!

This was a nice choice of hotel about 10 minutes away from the Schaumburg Convention Center. There were a few quick ways to get from the hotel to the convention center so you can bypass the highway. Lots of nearby restaurants. Our room was clean and the king bed was very comfortable. The shower was also very nice! Our heating unit was noisy when it turned on but it didn’t keep us awake. We were at the end of the hall across from the stairs and ice machine but it was quiet. We arrived an hour early and were able to check in. Front desk staff very personable. The breakfast had hot and cold choices. You could make mini pancakes, or choose from eggs and bacon or sausage. There wss a selection of cereal choices, instant oatmeal, fresh fruit, yogurt, bread, English muffins, bagels, pastries. Also a juice dispenser. There was a coffee/tea station in the front lobby. There was a smaller workout room. Elevators worked well. I searched through the many different hotel options when booking for this dance competition and this definitely was a great choice! I would stay here again.

Great location right off the highway. Very clean rooms and main areas. Friendly, attentive staff. The breakfast attendant was amazing! Breakfast was good and the pancake machine was fun to try. Will definitely stay at a Wingate again if not this location. Resonable price and was perfect for driving into the city for a concert and getting out of the city afterward. Very pleased.

Comfortable environment, safe, clean, tactfully decorated, bed was comfortable, nice shower (not a handheld shower), fridge, coffee maker, top of the line shampoo, conditioner and lotion, breakfast was served and promptly cleaned up

I was thoroughly impressed by the interior design, which exuded elegance and sophistication. The attention to detail was evident in every corner, from the stylish furnishings to the tasteful decor. The restaurant surpassed my expectations with its delectable dishes, each one bursting with flavor and expertly prepared. And the coffee bar added a delightful touch, providing a cozy atmosphere to unwind and enjoy a freshly brewed cup. As for the rooms, they were not only spacious but also impeccably clean and thoughtfully modernized, making for a truly comfortable stay. The staff's warmth and attentiveness truly enhanced my stay. Not only were they incredibly kind, but they went above and beyond to ensure my comfort. Their personalized recommendations for activities in the city and nearby attractions added an extra layer of enjoyment to my trip, making me feel like a valued guest from the moment I arrived.

I had a great stay at the Holiday Inn in Chicago! From the moment I arrived, I was warmly greeted by Khan and Chynna at the front desk. They were both so friendly, welcoming, and helpful — exactly what you hope for after a long trip. Check-in was smooth and efficient, and they made sure I had everything I needed for a comfortable stay. The room was clean, quiet, and cozy, and the overall service throughout my visit was excellent. I’ll definitely be staying here again the next time I’m in Chicago. Big thanks to Khan and Chynna for making me feel right at home!

Absolutely loved our stay at Staybridge! Everything about it just made life easier and more comfortable. The room was super cozy, and having a full kitchen was such a game-changer so convenient, especially with a little baby. The breakfast was way better than I expected (real options, not just a muffin and coffee!) and the staff? So kind, helpful, and just genuinely welcoming. You can tell they actually care. It felt like a little home away from home. Love, love, love this place. Would 100% stay again.

Our king bed room was quiet, modern, and huge with lots of room to move around. The TV was also huge and had many channels. Comfy bed and wonderful bedding. The bar and coffee lounge were both great, and the breakfast menu was exceptional. Only a 5 minute ride from the airport in the shuttle. And Portillos Italian Beef is right next door!

I had a wonderful stay at this hotel! The staff was incredibly friendly and welcoming, always ready to help with a smile. The hotel was spotless, from the lobby to the rooms. Everything was clean and well-maintained, which made me feel right at home. I highly recommend this hotel for anyone looking for a comfortable and clean hotel.

I stayed here while attending funeral services for the passing of a family member. Since this wasn't a vacation, I wasn't looking for anything extravagant. But I wanted a nice place for a good price. And this SpringHill Suites in Schaumburg/Woodfield Mall delivered. Check-in was easy and the staff were polite and friendly. During my stay, it was pretty quiet, even though the parking lot was packed that weekend. Given the reason I was traveling, I certainly appreciated the quietness. I really had no issues with my room or bathroom. It was little dimmer than I would've liked, but it was still OK. The room had a kitchenette with a sink, fridge, and coffee maker. With the sink being there, I was surprised there were no mugs or glasses, but that might be a response to COVID and heightened cleanliness standards (and the room was very clean). But yeah, it was comfy and inviting. I certainly spent a lot of time in my room and enjoyed it, honestly. They served complimentary full breakfast—cold cereals, pastries and toast, scrambled eggs and sausages, etc— which was tasty and appreciated. Love when hotels do that. Anyway, if I stay in the area again, I would certainly consider this SpringHill Suites!

The place feels slightly older, however they make up for this w the touches the staff put in. Cookies by the front desk, coffee, ice lemon water and hot chocolate at the lobby and so on. You can tell whomever manages this place put in an effort to make it cozy for their guests. Bed is memory foam. Feels pretty new. Room is not very spacious but has everything you'd need, including a fridge and a microwave. Good strong and decent Wifi. Breakfast served w a good variety that is changed up daily. Again you could tell an effort is made to make your stay comfortable and memorable.

We had a nice stay, the room was nice, no complaints. Bed was a little firmer than we like, but slept fine. Two things stood out: breakfast on Saturday morning was a zoo. We went at the busiest time and there was no seating available. Several guests took their food to go. This also taxed the breakfast offerings, items disappeared quite quickly. We waited and found some nice options. The syrup in the pump ran out, but there was a wonderful blueberry compote for my french toast. The kitchen employees were not coming out at all, I only saw a refresh once. Also, the Front Desk person was always alone at the busy time, trying to clean and hop back to the desk. At night, we decided to make coffee in our room. But the pods would not fit on our coffee maker! I called the Front Desk, she was very helpful on Friday night. She came up with pods to see if maybe we had some incompatible ones. They were the same type. She was invited in and comfirmed that they were wrong. So she offered to make a pot of decaf in the lobby! I have never been so impressed with the suggested solution before. It was a gigantic tureen, but we filled up our cups very happily. I hope other guests were able to enjoy as well. The free candy was such a nice touch. I would suggest having a water bottle fountain or other source of drinking water, besides from the faucet, available. I noticed many of us had refillable water bottles. I would stay here again, it was Marriott quality, but had a few hiccups.

Me and my family visited for the holiday loved the stay property and room was clean my family loved the pool and the breakfast in the morning safe was very friendly and helpful only issue we had was the tub. water didn’t drain out fast enough so the water will fill the tub by the time your shower was done. We didn’t complain to the front desk because we only stayed 1 night and didn’t want to be a bother and it was a busy night for them. Over all great stay great location close to everything will definitely recommend to friends and family.

Staff was so friendly and helpful. Our room was good size with a mini fridge and sink. The room was also very quiet even during a severe thunderstorm. The free breakfast was one of the best I’ve had and especially for the cost of our stay. It had oatmeal with many toppings, cereal muffins waffles eggs sausage yogurt fresh fruit and more. I was able to have something different each day. There was a Costco right across the street and a few restaurants nearby as well as a large mall

This hotel still features a ballroom! I had King room on the 9th floor. Room was large and included a sofa and monstrous hassock. The latter came in handy as there was no luggage rack in the room. The room was clean and well-furnished though looking a little tired. The king bed was very comfortable, the bed linens & pillows not the newest but nevertheless clean and soft. The room was quiet. I got a great nights sleep. PROS: 1. The front facing agents at reception were polite, welcoming and knowledgeable. Kudos to Mariano who greeted me cheerfully at check-in! 2. Fast elevators 3. Shuttle bus to airport on the half-hour, every hour CONS: 1. Website and phone tree provide NO INFO as to where to catch the hotel courtesy bus. Arriving at the International Terminal there is no signage directing you to Terminal 2 where the hotel courtesy buses stop. 2. I waited 50' for the Crowne Plaza courtesy bus but finally abandoned all hope and took a $30 taxi ride to the hotel 3. No iron in room (though there was an ironing board) 4. I would have called the Front Desk to request an iron BUT THE PHONE WAS INOP! 5. Breakfast was not included. The excellent buffet will cost you an additional $25 but, aside from offering only scrambled eggs, it was very lavish with offerings of fresh fruits, breakfast meats, yogurt, pastries, juices, and Starbucks coffee. For Chicago, it's a relatively good deal!

Staff at the front desk were incredible. Very professional and friendly. The environment of the hotel in general is awesome. Beautiful facilities, fancy and clean room with a nice view of the Rosemont Theatre and surrounding areas. Breakfast was delicious with lots of options, including fresh fruit and Starbucks coffee!

Attended a conference here in March 2025. Friendly front desk staff. Very nice layout, once I got oriented. The main floor and the level down had all the meeting rooms, which were spacious and all close enough that I didn't have to wander long halls or wait for elevators to get between classes. Could be chilly in larger rooms. Waiting for the elevators to get to my room on the 13th floor was a bit of a holdup on the breaks, but I've seen much slower. All seemed quite clean except some food under our bed that the cleaners missed. Quiet in the rooms. Wait staff in the cafe and attached were friendly and hard-working! Food above average. Sit-down dinner was VERY well served, classy, delicious. Big parking lot. Parking fee added to room. Easy walking distance to Nordstrom & similar stores. Overall very comfortable and accommodating.

This was a great find after an unexpected overnight layover in Chicago. I was with a family member and we were able to book this place right from the airport around 9:30pm at night for a very good rate (under ($100 - no breakfast included), and got the last shuttle at 10pm to the hotel. It was a nice and welcoming hotel, clean with nice furniture and a small restaurant. The room was just what we needed, comfy queen beds, good amount of space. The bathrooms were nice with granite finishes. We left early, sampling the coffee maker in the room, then the shuttle took us in a timely manner back to the hotel. The staff was great, check in was fast and easy, and I would definitely stay here again. Location was safe.

Everyone at the property was friendly and professional. My flight arrived late, so there were no options for food but the front desk gave me some suggestions via DoorDash. Room was clean and comfortable and conveniently located next to the outlet mall for any things I may have needed. Breakfast and dinner restaurants attatched were also lovely and provided plenty of options.

Great experience Friendly staff, spacious rooms, clean and comfortable The restaurant, coffee shop and gym with a View were definitely a plus We forgot some personal belongings in the room And the hotel called us to come back and retrieve them while they held it safe

We were placed here when our connecting flight was cancelled for the second day in a row by United. The hotel was nice and the lad on reception went out of his way to assist us explaining where we could spend our airline vouchers etc. The room was spacious and we wished we could have had more time here. We had a couple of drinks to wind down in the lobby bar but didn't eat as too stressed and tired from the ongoing delays. The public areas are very welcoming and modern, staff all friendly and helpful. In the morning breakfast not included so we decided to wait and eat lunch at the airport, there is a Starbucks on site (wasn't open in the evening), but all they did was cakes pastries and coffee - not what we wanted. There were no airport screens in the hotel, maybe this one was not deemed to be such a hotel. Overall a pleasant stay at the hotel would definitely stay again if in the area.

This Hilton, like most, was a good quality experience at a very reasonable rate. I chose it for its 5 minute walk to the Chicago blue line train. The blue line runs 24/7 as it services the airport. It can connect you to all points of transit connections. Other things worth noting: 1. The breakfast was a bit pricey, but very good quality. 2. My room was clean and orderly, and in decent shape. My only “could be improved” item would be the hand held shower— it was not adjustable and came out in an intense fine stream that I didn’t find comfortable. 3. Every staff member I interacted with was professional and friendly. 4. Chicago is quirky in that there are a lot of expensive hotels way downtown (along the waterfront), and a lot near the airport that are more price friendly, and almost nothing in between. I went with the cheaper option but it is a 40 minute ride to get downtown. 5. All in all, I had a great stay and would go back.

The hotel was one of the nicest we’ve stayed in. It was very classy and clean. We loved having the pool which had a great view all around. The staff were very friendly and the Liberty Tavern restaurant had delicious food and drinks. The room was very clean and specious with a great view on the 10th floor. We didn’t use it, but as avid gym goers, we thought the fitness center had a lot to offer.

First, my room was very comfortable. The desk space was perfect for the computer work I needed to do. The bed was amazingly comfortable, I was amazed to get a great night of sleep as my sleep is often quite poor. The shower had fantastic pressure and the water was hot! I am picky about all of these things! The restaurant was not only convenient, but accommodating to a special request due to dietary limits. Last, but definitely not least, I must call out Charlie, the Guest Ambassador. After I participated in a great two day conference, I had work to finish before I headed home. Charlie was quite compassionate in helping me with my needs for a space to work in, helped with questions about food in the snack shop, and in general was just very engaging and supportive!

Family Staycation was very nice! Dining options were satisfying. Customer service is exceptional. Heated pool and jacuzzi AAAHHHMAZING. They even have toys for the kids to play with in the water. The sauna in the locker room is another beautiful touch. We will definitely return.

very clean, beautiful nice pool and Jacuzzi

I recently stayed two nights in Chicago and split my time between this hotel and another popular brand near ORD airport—and hands down, this property was the clear winner. I have not experienced many hotels that are this well-maintained. The place was pristine from top to bottom. The check-in staff were fine, but what really stood out was the property itself—absolutely stunning. Everything was modern, spotless, and exactly as advertised on the hotel’s page. The bathroom, in particular, was incredible—spacious, sleek, and immaculately clean. I was in a rush and didn’t get a chance to take photos, but it looked just like the pictures. I called the front desk for a few amenities, and they delivered them almost immediately, which I really appreciated. The entire stay was comfortable and relaxing, and it’s clear that a lot of care goes into maintaining the hotel. Overall, I had an excellent experience and will definitely be choosing Westin more often from now on. Highly recommend!

The room was clean, and felt very safe. The pool had a lap lane! The staff was all extremely friendly and helpful. The front desk people were great. The new woman working at the bar was great at her job. She was very attentive, and efficient. The woman hosting was awesome as well. Made me feel right at home. The food was great. As a woman traveling alone, these things all made me feel safe. If I had a problem, I knew I could go to any of them for help.

The hotel was conveniently located, very very comfortable, clean, the restaurant was delicious and everything was fresh. Staff was very friendly.

Outstanding experience and stay. Check in with Janae, who was professional and friendly, was quick. She was able to provided me with my favorite room and Rozzie made sure everything was correct and to my liking. They both greeted me as an honorable member and made me feel very welcomed. My room which Yesenia made sure was immaculate and well stocked, was very spacious and comfortable. The next day, the breakfast was hot and delicious with plenty of selections to choose from. Ailyn made sure my stay continued to be amazing. The housekeeping on my floor was very helpful with supplying me with any further necessities. The staff keeps the hotel clean, quiet and safe. I had a very relaxing two day stay and that was due to the hard, dedicated work of the staff. They make this a 5 star experience. It's why I keep coming back to my 2nd home.

Friendly staff at the front desk. The room was clean and comfortable. The breakfast is so good, especially the coffee. Perfect location. I would recommend this hotel 100%. They make feel like like at home. All the publishes areas were clean.

From the moment I arrived, the staff provided outstanding customer service, always friendly and ready to help with any request. The hotel's location is fantastic, situated close to restaurants, shops, and major attractions, making it incredibly convenient to explore the area. The room was clean, comfortable, and well-equipped with everything I needed for a pleasant stay. I highly recommend the Holiday Inn Saint Charles for anyone looking for great service and a prime location. Perfect for both short and extended stays!

This hotel is perfect, no need to stay anywhere else! Breakfast? Amazing, they even had turkey sausage which was a huge plus for our family. The indoor pool was clean and well kept and we were in there multiple times. The fitness center was great too! The people at the front desk were always so helpful and friendly as well. We won’t stay anywhere else when we come to the area any more. 10/10!

Everything about this hotel was excellent, including comfortable beds and delicious breakfast. The hotel was super clean with friendly and efficient staff. Even the parking lot is well lit and the hotel is in a convenient location.

I did not like the fact it was billed with pool and jacuzzi there is neither.

Great staycation at this property. Check-in was quick and easy. Staff was polite and friendly. Property was very clean and well maintained. The fitness center was a treat and was also very clean with nice amenities. The suite was spacious, clean and comfortable.

We had a wonderful one night stay. The front desk employee Julio was nice. He made sure that we were in a feather free room per my request. The housekeepers were also nice. The maintenance employee, Steve, who fixed our microwave was also pleasant and nice. He was talking tk my husband like they met before, lol. We stayed im four hotels total during this New York/Chicago trip and my husband said this hotel was his #1. He loved this suite because it was humugus and the fact that they were two tvs. He was very comfortable. The room, bathroom, the whole suite was clean and comfortable. Very modern. It was also convenient because we were able to walk to McDonalds for dinner and it was close to the airport. The hotel do provide airport shuttle but it started at 5am and that was too late for us. Our flight was within that hour. Overall, great stay and we will recommend.

It was just a quick layover stop for me because of a delayed flight. Beautiful spacious room, squeaky clean, super comfortable bed, nice hot water with strong water pressure. I liked the soap. Smooth, fast elevator. Couldn't ask for more! Desk clerk was courteous, helpful and kind. Wish there were more like him at other hotels. Shuttle driver was also nice.

Very nice and spacious rooms. Convenient shuttle service to the airport. Easy access to parking. The young man at the front desk Joshua deserves a praise. Very professional and punctual at check in. Recognized my husband's Ambassador Title and upgraded us to a hospitality suite. Very well spoken gentleman.